Hi, I’m
Lakshmi Parvathi Aluri
Sr. Executive Trainer
Hyderabad
Summary
Senior training professional with strong track record in developing and delivering impactful training programs. Expertise in leadership development, performance enhancement, and effective communication. Strong focus on team collaboration and achieving results, adaptable to changing needs, and trusted for reliability. Demonstrates exceptional skills in instructional design, public speaking, and project management.
Overview
11
years of professional experience
3
years of post-secondary education
4
Certifications
Work History
WiproHyderabad
Sr. Executive Trainer (Lead Trainer)
03.2021 - Current
Job overview
- Led training efforts for major project transitions, receiving accolades from clients and stakeholders for successful ramp-ups.
- Led monthly knowledge checks and refresher training completion basis TNA (Training Need Analysis) and publish refresher completion reports with pre / post performance to showcase the efficacy.
- Acted as the primary liaison for change delivery management, overseeing training for quality audit teams serving a global social media client.
- Delivered New Hire Trainings with 100% throughput and First Pass Rate.
- Developed and presented WBRs (Weekly Business Reports) to communicate training outcomes and strategic insights.
- Conducted Root Cause Analyses and quality assessments to bridge performance gaps.
- Drove effective and streamlined knowledge retention programs by creating audit plans and developing evaluation charters for gauging performances and identifying improvement opportunities.
- Designed and implemented structured learning paths aligned to business goals, enabling sustained performance improvements.
- Led cross-functional calibration sessions to ensure consistency in training, evaluation, and feedback mechanisms.
- Collaborated closely with operations and quality teams to identify training needs and develop targeted interventions.
- Orchestrated UAT (User Acceptance Testing) sessions for new product launches to identify training related readiness specifications inline with customer requirements.
- Facilitated capability-building workshops and created reusable training content for process enhancements.
- Championed continuous learning by coaching and mentoring trainers, subject matter experts, and team leads through classroom observations and feedback.
- Participated in leadership engagement programs and curated specific learning materials with insights on soft skills, stakeholder engagement, and team development to provide master training sessions as part of inculcating leadership principles within the team to provide a pristine client experience.
Teach For IndiaHyderabad
Fellowship
06.2018 - 05.2020
Job overview
- Taught and mentored 120+ under-resourced students at Mahboobia Govt School.
- Designed inclusive engaging lesson plans integrating academics, values and life skills.
- Fostered strong partnerships with parents, school staff, and community leaders.
- Initiated career counseling and mentorship programs to expand student exposure.
- Advocated for education equity through collaborations with local authorities and NGOs.
GenpactHyderabad
Associate
09.2016 - 01.2018
Job overview
- Resolved billing, subscription and technical issues via chat and email with CSAT of 98%.
- Collaborated with product teams to improve customer support systems.
- Reduced response time by 20% through process improvement initiatives.
- Trained peers on new tools and helped launch new support channels.
AmazonHyderabad
L2 Associate
08.2015 - 08.2016
Job overview
- Provided complex support solutions related to orders and accounts.
- Led a Kaizen project that improved first-contact resolution by 15%.
- Mentored new associates and implemented process enhancements based on feedback.
GATI KWEHyderabad
Client Coordinator
08.2014 - 08.2015
Job overview
- Managed client relationships and escalated issues to appropriate channels.
- Supported customer service across multiple channels.
- Collaborated with operations teams to streamline service delivery.
Education
Royal Degree CollegeHyderabad, India
B.Com from Computer Applications
06.2012 - 09.2015
University Overview
- Secured CGPA of 4.6 while working a full-time job at GATI KWE to support my education.
Skills
Employee training
Certification
Master Trainer Certified
Accomplishments
- Successfully executed Efficiency Improvement project: 4.96 FTE capacity created, AHT reduced from 57.16s to 35.46s, $197,154.05 in annualized savings.
- Key contributor to Optimized Training Timelines Lean project.
- Received recognitions including Operations Excellence, Spot Awards, Unit Awards.
- Led AHTB project to streamline training outcomes.
- Star Performance Award at Wipro for consistent excellence.
- Bronze Award for exceptional delivery at Genpact.
- Kaizen Project contributor at Amazon, reducing repeat contacts.
- Roseberg & Vettel Awards at Amazon during peak season.
Timeline
Sr. Executive Trainer (Lead Trainer)
Wipro
03.2021 - Current
Fellowship
Teach For India
06.2018 - 05.2020
Associate
Genpact
09.2016 - 01.2018
L2 Associate
Amazon
08.2015 - 08.2016
Client Coordinator
GATI KWE
08.2014 - 08.2015
Royal Degree College
B.Com from Computer Applications
06.2012 - 09.2015
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