Summary
Overview
Work History
Education
Skills
Timeline
Skills Overview
OperationsManager

Lakshmi Rama Krishna Jamisetty

Technical Manger
Hyderabad

Summary

Amiable Senior Technical Lead (promoted to Technical Manager recently) with 16+ years of experience ready to rapidly onboard new personnel and kick start new projects. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets. Assembles effective teams by exploiting complementary competencies and collaborative employee relationships.

Overview

17
17
years of professional experience

Work History

Senior Technical Lead

ATMECS Technologies
01.2023 - Current
  • NICE CXOne is a Call Center software through which Agent’s interactions done through various channels are evaluated by Evaluators by sampling few of the agent interactions with customers and provide feedback which is further transformed into score
  • It has a Quality Plan module using which the interactions of agents are filtered based on parameters like agent team, group, channel etc
  • And created evaluation tasks for evaluators.

Senior Technical Lead

ATMECS Technologies
10.2019 - 12.2022
  • Learning Citrix Center is an education platform through which courses are offered to the user’s in the form of Instructor Led training, Virtual Instructor Led Training & eLearnings
  • The system allows registration of Citrix Certified Instructors (CCI) and based on the teaching eligibility for each course, the system allows the CCI’s to be assigned as instructor for any eligible courses while scheduling a class
  • The students can enroll in the course by purchasing and the payments are processed by DigitalRiver
  • It also offers vouchers to users which are generated through SAP, that can be used by the students while purchasing the courses
  • It offers ILT, VILT & Online training content in the form of slides / videos using SCORM / Wistia & virtual labs through Lab On Demand, Microsoft Azure Labs and Softlayer Labs (Cloud Broker)
  • It is integrated with student Assessment and Exam components like Class Marker and Pearson Vue through which assessment could be done
  • It is integrated with third party services through which Certificates (by I7) & Badges (by Acclaim) are issued to students at the end of the course
  • Users are also provided with an option to provide feedback through Qualtrics service
  • The application is integrated with lot of other services like PreRender (Crawling), SendGrid (trigger emails), Fullstory (monitoring application usage), NewRelic (Tracking & Monitoring), Pendo (on-screen help), Podio (instructors data).

Technical Lead

ATMECS Technologies
09.2017 - 10.2019
  • Gainsight is a Salesforce add-on, which helps the company to optimize their Customer Relation Management (CRM) or sales processes for better customer experience
  • Also, it can be said, it is a cloud based customer engagement management application which provides a clear simple infrastructure for your customer success operations across product lines
  • It helps the company to track the health signals across the entire customer journey by monitoring meaningful customer health changes and drives proactive engagement by customer success teams.

Technical Lead

iCentris Software Development
07.2016 - 08.2017
  • VIBE is a product designed for Multi-level-Marketing (MLM) companies like Avon, Tupperware, Mannatech etc
  • It has lot of featured which facilitates Representatives at different levels in the hierarchy to communicate there down line through Community module (kind of social networking module), create personalized web pages, manage contacts, organize meetings, Sending Bulk Emails, Send Invitations, Schedule Tasks and also provide lot of reports which can be viewed/exported to various formats through which they can track down line performance and can also see lot of other important information of down line helpful for building good relationship with them and work together to grow the business.

Technical Lead

iCentris Software Development
10.2014 - 08.2016
  • ESuite is a product designed for Multi-level-Marketing (MLM) companies like Wealth Generators, Avon, Tupperware, Mannatech etc
  • It has lot of featured which facilitates Representatives at different levels in the hierarchy to communicate there down line by organize meetings, Sending Bulk Emails, Send Invitations, Schedule Tasks and also provide lot of reports through which they can track down line performance and can also see lot of other important information of down line helpful for building good relationship with them and work together to grow the business.

Technical Lead

HTC Holding Pvt Ltd. (HTC Global Services)
07.2013 - 10.2014
  • The Kuali Student - Enrollment module enables institutions and learners alike to manage the enrollment lifecycle of learners once admitted to the institution
  • It supports all the functionality required for an institution to offer learning activities, and for a learner to enroll in and complete those activities
  • It allows learners to create learning plans, record (or declare) their learning intentions, and register in learning activities such as programs, joint programs, specializations and courses
  • It supports program and course selection, registration, class lists and grades.

Senior Software Engineer

HCL Technologies
04.2010 - 07.2013
  • Info Manager is the application which is exclusively used to view, export, save, print & schedule different types of reports
  • These scheduled reports will be delivered to the user through multiple channels like Email, Message Centre etc
  • Based on the delivery channel selected by the user at the time of scheduling the report
  • In terms of functionality each and every report is mainly categorized into Product & Sub Product and shown only such reports to the user based on the access rights assigned to him
  • However here the restriction is again managed at two different levels using the concepts called FAP and DAP.

Senior Executive Project Delivery

Yalamanchili Software Exports Pvt ltd
01.2007 - 03.2010
  • Prepaid Cards can be used like Gift Card / Reloadable Cards
  • Customer of the Bank can do any transactions using the Prepaid Cards as per the Transaction Settings done by the bank in the Business Operations login given to the Client
  • Card holder will be provided with a customer login once the Card is activated
  • Branch user will be given a login to reload / refund the card account which makes the Card holders to do the transactions in different channels like WEB, POS, IVR, ECOM as per the transaction limit and fee settings for the product
  • There is also a corporate module with more features developed exclusively for corporate users for issuing cards for employee of corporate.

Software Engineer

Yalamanchili Software Exports Pvt ltd
05.2007 - 12.2007
  • ENETS eNETS: Payment gateway for merchants and banks
  • Maps merchants to banks and foreign gateways
  • Handles merchant requests, sends to registered banks
  • Banks send responses to eNETS, which relays to merchants
  • Settlement upload file for processing
  • Reports on settled/unsettled transactions
  • Provides transaction summaries
  • API for direct merchant access.

Education

Skills

Java, Springboot, Microservices, REST, SOAP

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Timeline

Senior Technical Lead

ATMECS Technologies
01.2023 - Current

Senior Technical Lead

ATMECS Technologies
10.2019 - 12.2022

Technical Lead

ATMECS Technologies
09.2017 - 10.2019

Technical Lead

iCentris Software Development
07.2016 - 08.2017

Technical Lead

iCentris Software Development
10.2014 - 08.2016

Technical Lead

HTC Holding Pvt Ltd. (HTC Global Services)
07.2013 - 10.2014

Senior Software Engineer

HCL Technologies
04.2010 - 07.2013

Software Engineer

Yalamanchili Software Exports Pvt ltd
05.2007 - 12.2007

Senior Executive Project Delivery

Yalamanchili Software Exports Pvt ltd
01.2007 - 03.2010

Skills Overview

Technical Manager having around 16+ years of experience in Designing, Development & Implementation of multi-tier server centric Object oriented applications using Spring/Java/J2EE technologies and SQL Server / Oracle etc. as back ends. Having on-site experience in interacting with foreign clients in United States (Have valid business VISA). Good Knowledge in Education, Banking etc. domains. Good Knowledge in Software development methodologies Agile/Scrum. Experience in Java, Spring boot, Hibernate, Micro services etc. Experience in Data interchange formats like XML, JSON. Experience in Database programming using Oracle, MS-SQL Server, and My Sql. Experience in Build tools Maven, Gradle & Version control tools like GIT, BITBUCKET etc. Good Knowledge in Code review tools like Fisheye, Sonarqube etc. Experience in Reports building IDE like iReports 3.6 & Jasper Reports framework. Good exposure in CICD tools like Jenkins (i.e creating Jobs & Pipelines etc.) Experience in Amazon Web Services (AWS) i.e Elastic beanstalk, S3 Bucket etc. Experience in Salesforce - Gainsight (Customer Relationship Management), Totango, Ouvvi. Experience in software tools like JIRA, GitHub, Bit-bucket, Union Station. Knowledge in Front-end technologies like HTML, JavaScript, CSS, Ajax, AngularJS etc. Knowledge in NodeJs Knowledge in Ruby on Rails (ROR) Technology, Apache Kafka, MongoDB. Having Good Knowledge and Experience in Java Design Patterns and Performance Tuning. Good team player with excellent communication skills and strong attitude towards learning new technologies.

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