Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakshmi Sruthi Pothula

Summary

Result-oriented Program Manager (Technical) with 4+ yr. experience in successfully leading cross-functional teams, driving high impact projects, capturing requirements, and building features in Banking. Equally adept as a forward-thinking Business Development Manager with 4+ yr., committed to delivering innovative solutions and enhancing user experiences. PGDM in Strategy and Marketing, with BE in CSE. Certifications: CSM ®| CSPO®

Overview

11
11
years of professional experience

Work History

Program Manager / Specialist Scrum Master

DBS Tech. Services India Pvt Ltd
05.2020 - Current
  • Spearheaded the gathering of Investment and Trading technology product (FX, Bonds, Currency Linked Investments) requirements, ensuring alignment with needs and demands of Indonesian users.
  • Led a cross-functional team of 12, fostering collaboration and orchestrating 25% reduction in project risks, leading to a 20% increase in project success rate.
  • Streamlined project communication and stakeholder engagement, leading to a 20% improvement in project outcomes, with a 9/10 CSAT.
  • Pioneered the implementation of Agile methodologies for digimarkets, reducing average delivery time from 6 to 4 months, and a 15% boost in team productivity.
  • Achieving timely resolution of user issues and meeting project goals by efficiently handling changes in project scope, mitigating scope creep, and ensuring adherence to budget and timeline for project delivery.

Business Development Manager

Standard Chartered Bank
09.2017 - 04.2020
  • Delivered exceptional sales perf. by acquiring 250 clients (Portfolio: $1 Bn), providing smooth onboarding.
  • Attained CSAT (9/10) by timely resolution of queries & escalations by coordinating with stakeholders.
  • Delivered benchmark beating returns (~12-18%) over a 12-month period ($20 Mn portfolio).
  • Rated consistently among top 10% pan-India (Exceeded expectations in perf annual review ‘19).
  • Analyzed customer feedback to identify areas for improvement in products and services offered.

Manager-International Trade and Banking

DCB Bank
05.2016 - 08.2017
  • Managed portfolio of $70 Mn servicing existing customer base & cross sold financial products, achieving targets ($30 Mn/mo.) for 1 yr. & increase profitability (12%) for NRI Business (TN).

Business Analyst(Trainee)-Technical

Coromandel InfoTech
10.2013 - 03.2014
  • Supported pre-sales engagements by providing expertise on complex customer questions and conducting sales enablement activities, driving successful customer acquisition.
  • Elicited stakeholder feedback and collaboration to apply to analyzing business data.
  • Liaised between operational & engineering teams to coordinate successful projects.

Education

Postgraduate Diploma in Management, Strategy and Marketing

Great Lakes Institute of Management
03.2016

Bachelor of Engineering in Computer Science Engineering

RMK Engineering College
05.2013

Skills

  • Project Management
  • Product Management
  • Stakeholder Management
  • Business Requirement/Analysis
  • Risk Management
  • Agile Methodologies
  • JIRA/Confluence
  • Quality Assurance and Testing

Timeline

Program Manager / Specialist Scrum Master

DBS Tech. Services India Pvt Ltd
05.2020 - Current

Business Development Manager

Standard Chartered Bank
09.2017 - 04.2020

Manager-International Trade and Banking

DCB Bank
05.2016 - 08.2017

Business Analyst(Trainee)-Technical

Coromandel InfoTech
10.2013 - 03.2014

Postgraduate Diploma in Management, Strategy and Marketing

Great Lakes Institute of Management

Bachelor of Engineering in Computer Science Engineering

RMK Engineering College
Lakshmi Sruthi Pothula