Lakshmi Suchitra, Adapa
Hyderabad
Summary
Dynamic leader with 12+ years of expertise in healthcare operations, process optimization, and client satisfaction. Proven success in managing cross-functional teams, driving cost efficiency, and improving operational excellence. Adept at aligning organizational goals with business strategies, implementing data-driven improvements, and delivering measurable outcomes.
Overview
17
17
years of professional experience
Work History
Group Manager, Operations
Wns Global Services
Hyderabad
06.2024 - Current
- Led the transition of the Healius project from a captive center to service delivery, achieving seamless completion within 6 months.
- Enhanced Client Satisfaction (CSAT) scores by 20% through process optimization and workflow improvements.
- Streamlining operations to achieve cost savings while maintaining quality benchmarks.
- Spearheaded SOP creation and implementation, reducing turn around time (TAT) by 20%.
- Provided actionable insights via KPI monitoring and data-driven decision-making.
- Strengthened client relationships by ensuring consistent communication and transparent reporting.
Operations Manager
Healius Pathology
India
08.2012 - 06.2024
- Managed a team of 80+ FTEs, expanded workforce capacity by 35% to meet aggressive project deadlines
- Increased operational accuracy (86% to 96%) and reduced client escalations by 15%.
- Reduced employee attrition by 90% via strategic engagement & retention initiatives
- Coordinated healthcare digitalization, resulting in a 60% increase in revenue.
- Enabled the transition from remote to in-office work post-pandemic, ensuring operational continuity.
- Evaluated employees' performance against established standards; conducted regular performance appraisals and disciplinary actions as necessary.
Medical Transcriptionist/QA/Team Lead
Meta Solutions Pvt. Ltd.
Hyderabad
05.2008 - 02.2012
- Delivered 100% accuracy in medical documentation for 500+ daily lines, maintaining HIPAA compliance.
- Developed and implemented Standard Operating Procedures (SOPs), optimizing workflows and reducing errors.
- Enhanced data management efficiency by updating and maintaining Electronic Health Records (EHR) and databases.
Education
AI in Healthcare - Technology
Stanford University
01.2025
Business Process Management in Healthcare - Management
Rutgers University
03.2024
Medical Transcriptionist Training - Professional
Karvy Consultancy Services
02.2004
Lean Six Sigma Black Belt Certification - Quality Management
BEI Pvt Ltd
Bachelor of Science - Chemistry, Botany, and Zoology
St. Joseph's Women's College, Andhra University
Visakhapatnam, IndiaSkills
- Operations Management: Process Optimization, Crisis Management, and Resource Allocation
- Leadership & Team Development: Employee Engagement, Training, and Retention Strategies
- Client Management: Stakeholder Communication, Escalation Management, and SLA Adherence
- Performance Metrics: KPI Monitoring, Data Analysis, and Quality Assurance
- Compliance: HIPAA Standards, TQM, EHR Management, and Diagnostic Medical Documentation
- Project Management: Budget Planning, Cross-functional Collaboration, Workflow Automation
- Crisis Mitigation: Identified risks and led teams through high-pressure scenarios to ensure business continuity
- Resource Optimization: Maximized resource utilization to align with goals and enhance operational efficiency
- Quality Assurance: Maintained excellence through performance tracking and continuous improvement initiatives
Technical skills
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), CRM tools, and data management software.
Experienced in Agile and Waterfall project management methodologies.
Strong knowledge of HIPAA compliance and healthcare documentation standards.
Languages
English
First Language
French
Elementary (A2)
A2
German
Beginner
A1
Volunteer Experience
- National Service Scheme (NSS), Led initiatives for child and women's rights awareness, fostering community development.
- Women's Wing and Disciplinary Committee, Advocated for a positive workplace culture and team cohesion.
Timeline
Group Manager, Operations
Wns Global Services
06.2024 - Current
Operations Manager
Healius Pathology
08.2012 - 06.2024
Medical Transcriptionist/QA/Team Lead
Meta Solutions Pvt. Ltd.
05.2008 - 02.2012
AI in Healthcare - Technology
Stanford University
Business Process Management in Healthcare - Management
Rutgers University
Medical Transcriptionist Training - Professional
Karvy Consultancy Services
Lean Six Sigma Black Belt Certification - Quality Management
BEI Pvt Ltd
Bachelor of Science - Chemistry, Botany, and Zoology
St. Joseph's Women's College, Andhra University
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