Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
AccountManager
Lakshya Chaudhary

Lakshya Chaudhary

Team Lead
Benagluru

Summary

Accepting the challenge of today's fastest developing industry by utilizing all the knowledge, skill and experience. Adaptable and well rounded with knowledge in
operations and continual improvement. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company
growth.

Overview

3
3
years of professional experience
2
2
Certification
8
8

Projects

Work History

Operations Team Leader

Byjus
05.2022 - Current
  • Managing end to end operation of multiple live projects impacting 2.5 lakh customers across the globe
  • Worked on setting up the process for 15+ pilot projects
  • Pursues strategic and operational objectives actively
  • Monitor forecasts, identi es trends and assess opportunities to improve processes and execution
  • Collaborates with transitions and onboarding team as needed
  • Increased overall efficiency of team by revamping jobs, schedules and daily assignments
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions
  • Identified issues, analyzed information and provided solutions to problems Increased customer satisfaction by resolving issues

Senior Process Specialist

Byjus
09.2021 - 05.2022
  • Prioritized and organized tasks to efficiently accomplish goals
  • Managed multiple process improvement projects in various stages
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Kept detailed record of daily progress to identify and correct areas needing improvement

Process Specialist

Byjus
01.2020 - 09.2021
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.

Education

MBA - Marketing And Finance

Arya College of Engineering & IT

BBA -

Manav Rachna International University

High School Diploma -

St John's School

Skills

  • Strategic planning
  • Project Management
  • Data analysis
  • Decision making
  • Leadership
  • Operations analysis and control
  • Adaptability
  • Cost control
  • Critical Thinking
  • Process Re-engineering

Certification

  • Digital marketing
  • Financial Planning

Accomplishments

  • Designed and launched the Byju's Neo Project, resulting in a 60% increase in market share for the company.
  • Efficiently increased productivity of SME for achieving company's goal
  • Scaled up from 3000 to 10000+ sessions in a day

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Lakshya ChaudharyTeam Lead