Lalit Bhartiya
Assistant Program Manager
New Delhi,Delhi
Summary
Passionate about Program management and 7+ experience with an awesome track record. I am very good at problem solving and making new strategies to have more growth and efficiency with great outcomes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Assistant Program Manager
Zomato LTD.
Gurgaon
08.2015 - Current
- Handles the Process deal of the day currently and also managed almost 7-8 different processes for Zomato LTD.
- Help the project to grow 5x and monetized the same in resulting with good revenue outcomes.
- Assisted in developing and implementing program policies and procedures.
- Monitored program performance against established goals and objectives.
- Coordinated the collection of data to measure progress towards program outcomes.
- Developed and maintained relationships with key stakeholders to ensure successful implementation of the program.
- Prepared reports, presentations, and other documents related to program activities.
- Provided technical assistance on program-related issues to internal staff and external partners.
- Conducted research on best practices for programs in similar areas or industries.
- Participated in planning sessions to develop strategies for achieving desired outcomes from the program.
- Managed day-to-day operations of the program including budgeting, scheduling, staffing.
- Provided guidance and support to staff members responsible for carrying out specific tasks associated with the program.
- Identified opportunities for improvement within existing programs as well as potential new initiatives.
- Researched current trends in technology that could be utilized to improve efficiency of existing programs.
- Analyzed data collected from various sources related to the overall success of a particular initiative or project.
- Monitored and tracked project progress and identified areas for improvement resulting in a reduction in project costs
- Developed and implemented project plans that included risk mitigation strategies and resource allocation
- Collaborated with engineering teams to develop and maintain technical specifications for new and existing products.
Senior Associate(Jabong.com)
Xerion Pvt Ltd.
Gurgaon
01.2024 - 07.2015
- Resolved customer queries with a very good first-contact resolution rate resulting in increased customer satisfaction
- Provided solutions-oriented customer service over the phone, resolving of customer inquiries on the first call
- Handled customer complaints and inquiries in a professional manner, resolving of issues on the first call.
Customer Care Associate
Andromeda
Noida
01.2012 - 08.2012
- Provided excellent customer service and resolved customer issues related to PNB net banking process, resulting in a good star rating on customer satisfaction surveys.
Senior customer care
Fluxian Engineering Pvt. Ltd.
Noida
08.2010 - 11.2011
- Provided excellent customer service and resolved customer issues, resulting in a customer satisfaction of Hyundai Motors customer.
Education
Bsc.I.T. - Computer Science And Programming
Sikkim Manipal University
Agra01-2008
12th -
SJ inter college
01.2004
10th -
St. Andrews Public school
01.2002
Skills
- Microsoft Excel
- Ability to Multitask
- Adaptability
- Strategic Leadership
- Problem Solving
- Project Management
- Decision Making
- Analytical Thinking
- Performance Standards and Analysis
- Program Operations
- Critical Thinking
- Performance Management
Place Of Birth
Agra
Personal Information
- Date of Birth: 01/26/87
- Nationality: Indian
Languages
- English
- Hindi
Hobbies and Interests
- Book reading
- Playing Cricket
- Travelling Hills stations
Timeline
Senior Associate(Jabong.com)
Xerion Pvt Ltd.
01.2024 - 07.2015
Assistant Program Manager
Zomato LTD.
08.2015 - Current
Customer Care Associate
Andromeda
01.2012 - 08.2012
Senior customer care
Fluxian Engineering Pvt. Ltd.
08.2010 - 11.2011
Bsc.I.T. - Computer Science And Programming
Sikkim Manipal University
12th -
SJ inter college
10th -
St. Andrews Public school
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