Lalit Kumar
Noida
Summary
Dynamic and detail-oriented Operation Executive with extensive experience in the banking sector. Proven expertise in loan disbursement, document verification, and payment management. Committed to providing excellent customer service, handling customer refunds, and managing loan termination requests. Adept at multitasking and maintaining daily records, with a particular focus on accuracy and efficiency. Looking to leverage these skills to contribute to a challenging role in a customer-focused organization.
Overview
3
3
years of professional experience
Work History
Senior Operation Executive
Kotak Prime
11.2022 - Current
- Streamlined operations to maximize business efficiency and profits.
- Handled products such as New Cars, Used Cars, and Loans on Cars (Personal Loans) among other tasks like monthly SIP payments and brokerage bill payments.
- Checked Car Loan files and proposals, and performed maintenance and additions in the core system.
- Matched customer details and repayment modes, and cross-checked dealer details files with the system.
- Identified dealer accounts and disbursed appropriate amounts.
- Verified customer refund amounts and ensured there were no pending dues.
Operation Executive
Tata Capital Housing Finance
06.2022 - 11.2022
- Managing cash counter and providing customer services.
- Processing cheque punching on Finnone software and collecting cash through CDM machine.
- Authorizing payments received for Foreclosure and part payments.
- Raising EOD requests for termination and part payment effects on tenure/EMI reduction on SFDC software.
- Handling the collection team payments for settlement and bounced EMI.
- Assisting customers and resolving queries related to housing and LAP loan.
CPA Operations Executive
Axis Bank
11.2020 - 06.2022
- Managed the disbursement of Two-Wheeler loans.
- Checked and verified documents for any discrepancies, leveraging a working knowledge of Finone and LMS.
- Communicated discrepancies to the sales and credit team and resolved issues promptly.
- Handled the final disbursement payments for both customers and dealers.
Education
Master of Science -
Dr.Bhim Rao Ambedkar University
Agra2017
Bachelor of Science -
Dr.Bhim Rao Ambedkar University
Agra2012
Skills
Sales Strategies
Revenue Generation
Customer Relations
Operational management
Payment Management
Software Proficiency
Timeline
Senior Operation Executive
Kotak Prime
11.2022 - Current
Operation Executive
Tata Capital Housing Finance
06.2022 - 11.2022
CPA Operations Executive
Axis Bank
11.2020 - 06.2022
Master of Science -
Dr.Bhim Rao Ambedkar University
Bachelor of Science -
Dr.Bhim Rao Ambedkar University
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