LALIT KUMAR
Gurgaon
Summary
Operations leader with extensive experience in enhancing business performance across sales, CRM governance, HR coordination, and financial oversight. Proven track record in leading cross-functional teams to improve operational efficiency and profitability. Skilled in executing growth strategies within dynamic environments, driving measurable results.
Overview
11
11
years of professional experience
Work History
Operations Head
GRROW PROPERTY MANAGEMENT PVT. LTD.
02.2025 - Current
- Lead overall business operations across Sales, CRM, Marketing, HR, Accounts and Administration departments.
- Manage and mentor a workforce of 75+ professionals across multiple business functions.
- Approve payroll and salary processing activities for HR operations.
- Review monthly booking reports, CRM performance dashboards and conversion metrics.
- Monitor marketing performance, campaign effectiveness and lead quality analysis.
- Plan sales targets, revenue objectives and lead allocation strategies across teams.
- Review management reports, operational KPIs and Profit & Loss statements.
- Support leadership in strategic planning, business expansion and process improvement initiatives.
- Ensure compliance, reporting accuracy and operational excellence throughout the organization.
Sales Manager
GRROW PROPERTY MANAGEMENT PVT. LTD.
07.2023 - 01.2025
Senior Specialist
BIGFOOT RETAIL SOLUTIONS PVT. LTD.
03.2022 - 07.2023
- Managed large-scale logistics operations, client accounts, process improvements and service delivery performance.
Key Account Manager
OYO HOTELS & HOMES
04.2018 - 03.2022
- Led strategic accounts, customer relationships and revenue growth initiatives.
Executive Concierge
CENTRAL PARK 2
11.2015 - 04.2018
- Managed corporate partnerships and enhanced premium customer engagement operations to strengthen client relationships.
Education
Bachelor of Tourism & Management -
Govt. PG College
Sec 9, GurgaonSkills
- Operations leadership
- Business strategy
- P&L oversight
- Budget management
- Revenue forecasting
- Sales operations
- CRM management
- Process optimization
- Compensation strategy
- HR management
- Lead distribution
- Team development
- Marketing analytics
- Administrative control
Custom
- Operations Leadership
- Business Strategy
- CRM Management
- Sales Operations
- P&L Oversight
- HR Management
- Payroll Approval
- Lead Distribution
- Team Development
- Marketing Analytics
- Administration Control
- Process Optimization
Timeline
Operations Head
GRROW PROPERTY MANAGEMENT PVT. LTD.
02.2025 - Current
Sales Manager
GRROW PROPERTY MANAGEMENT PVT. LTD.
07.2023 - 01.2025
Senior Specialist
BIGFOOT RETAIL SOLUTIONS PVT. LTD.
03.2022 - 07.2023
Key Account Manager
OYO HOTELS & HOMES
04.2018 - 03.2022
Executive Concierge
CENTRAL PARK 2
11.2015 - 04.2018
Bachelor of Tourism & Management -
Govt. PG College