Lalit Kumar
Gurugram
Summary
Operations executive with over 10.5 years of experience in sales and marketing management. Successfully led teams of 75+ members to meet project milestones and improve operational performance. Expertise in financial management, including budgeting and forecasting, with a focus on process optimization. Skilled in building strategic partnerships and delivering solutions that align with business goals.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Operations Head
Grrow Property Management Pvt. Ltd.
Gurugram
02.2025 - Current
- Owned end-to-end business operations, driving strategy, execution, and performance outcomes.
- Led and scaled a 75+ member cross-functional team, building a high-performance culture.
- Designed and implemented SOPs, governance models, and operational frameworks for scalability and efficiency.
- Tracked key KPIs and leveraged data insights to improve performance and drive continuous improvement.
- Managed CRM systems, booking pipelines, and conversion metrics to meet revenue targets.
- Spearheaded process improvements to reduce inefficiencies and enhance turnaround time.
- Collaborated with leadership on strategic planning, expansion, and long-term roadmaps.
- Ensured compliance, accurate reporting, and effective risk management across operations.
- Improved cross functional coordination to streamline workflows and boost accountability.
- Drove operational excellence through automation, best practices, and performance focused systems.
Manager, Sales
Grrow Property Management
Gurugram
07.2023 - 02.2025
- Achieved consistent revenue targets through effective pipeline management and conversion strategies.
- Developed sales strategies to penetrate new markets and expand the client base.
- Strengthened lead generation through referrals, partnerships, and channel development.
- Improved conversion rates by refining sales processes and client engagement strategies.
- Managed end-to-end deal lifecycle from lead qualification to closure.
- Built strategic partnerships with brokers, channel partners, and key stakeholders.
- Maintained accurate sales forecasts and pipeline reports for leadership visibility.
- Enhanced customer experience by addressing queries and ensuring timely follow-ups.
- Identified upselling and cross-selling opportunities to maximize revenue per client.
- Reduced sales cycle time through process optimization and better coordination.
- Trained and mentored team members on sales techniques and product knowledge.
- Leveraged CRM tools to track performance, manage leads, and improve productivity.
Senior Specialist, Sales
Bigfoot Retail Solutions Pvt. Ltd.
Gurugram
03.2022 - 07.2023
- Managed 100K+ monthly shipments for 25+ sellers, ensuring timely delivery and high service levels.
- Built and maintained strong client relationships, driving consistent order volume growth.
- Led end-to-end logistics operations (first mile to last mile), resolving client issues efficiently.
- Analysed operational data to reduce RTO rates and improve delivery performance.
- Created and tracked weekly performance reports to monitor key accounts.
- Conducted regular business and operations reviews to identify improvement opportunities.
- Collaborated with clients on expansion plans and operational requirements.
- Coordinated with cross-functional teams to align on customer needs and execution.
- Provided timely status updates and ensured clear communication with clients and stakeholders.
- Resolved shipment discrepancies, disputes, and system issues within defined TATs.
Key Account Manager
OYO HOTEL & HOMES
Gurugram
04.2018 - 03.2022
- Led periodic account reviews to evaluate performance, identify growth opportunities, and implement strategic action plans.
- Cultivated strong client relationships by delivering tailored solutions aligned with business objectives.
- Ensured high client satisfaction through proactive communication and efficient issue resolution.
- Leveraged sales and customer data to uncover insights, driving improved profitability and decision making.
- Monitored market trends to identify opportunities for expanding product offerings within key accounts.
- Achieved ₹4.5 Cr in annual revenue for OYO by aligning solutions with client requirements and driving demand generation.
Executive Concierge
Central Park 2
Gurugram
11.2015 - 09.2017
- Orchestrated end-to-end planning and execution of special events and private functions, ensuring seamless delivery and exceptional guest experiences.
- Leveraged in depth knowledge of local attractions, events, and dining options to provide personalized recommendations and enhance guest satisfaction.
- Established and maintained strategic partnerships with local businesses, unlocking exclusive offers and added value for guests.
- Collaborated cross-functionally with internal teams to streamline communication and effectively address guest preferences and requirements.
- Secured a long-term contract worth ₹7.5 Cr with Maruti Suzuki (51 rooms over 9 years) and drove an additional ₹4 Cr in revenue through key clients such as Honda and Medanta.
Education
Bachelor of Tourism And Management - Tourism And Management
Delhi Public School
Sec 67, Gurgaon06-2014
Skills
- Sales operations
- CRM systems
- Revenue projection
- P&L management
- Budget control
- Business strategy
- Process enhancement
- Operational leadership
- Compliance oversight
- Talent management
- Workforce development
- Lead distribution
- Team growth
- Marketing analytics
Languages
English
Proficient
C2
Hindi
Proficient
C2
Hobbies and interests
- Knowledge Sharing
- Cooking and experimenting with diverse cuisines
- Exploring films and visual storytelling
- Exploring new cultures and destinations with friends
Timeline
Operations Head
Grrow Property Management Pvt. Ltd.
02.2025 - Current
Manager, Sales
Grrow Property Management
07.2023 - 02.2025
Senior Specialist, Sales
Bigfoot Retail Solutions Pvt. Ltd.
03.2022 - 07.2023
Key Account Manager
OYO HOTEL & HOMES
04.2018 - 03.2022
Executive Concierge
Central Park 2
11.2015 - 09.2017
Bachelor of Tourism And Management - Tourism And Management
Delhi Public School