LALIT RAJENDRA PATIL
Mumbai
Summary
IT Executive with extensive experience in VMware virtualization and Windows Server management at Oberoi Flight Services. Demonstrated ability to optimize system performance and resolve complex technical issues effectively. Skilled in leading cross-functional teams to achieve operational excellence and improve user satisfaction.
Overview
6
6
years of professional experience
Work History
INFORMATION TECHNOLOGY-Executive
Oberoi Flight Services
Mumbai
04.2023 - Current
- New OS Build in Physical and Virtual Environments (2008, 2012, 2016, 2019, and 2022).
- Resolves technical issues raised by the end user.
- The Performance Monitor tool is used to monitor the performance of the system.
- Based on the alert, taking proactive measures to avoid severe incidents.
- Design and Implementation of File Access in the File Server.
- Configuring a print server in a Windows 2012 R server environment.
- VMware virtual server builds and migration.
- Upgrading virtual servers, such as RAM, HDD, and CPU.
- Creating, deleting, managing user accounts, groups, and OUs on Windows Server.
- Creating the DNS records and monitoring the DNS service.
- Coordinating with different teams to get the RCA.
- Performing daily incremental and weekly normal backups using the Windows backup tool.
- Installing/configuring Windows Active Directory, DNS, and DHCP.
- Using the Summit and BMC Remedy ticketing tools for raising tickets (changes and incidents).
- Monitoring and Supporting Disk and Ping Failure Alerts.
- Troubleshooting Active Directory Issues.
- Troubleshooting DHCP and DNS servers.
- Taking Active Directory, DHCP, and DNS backups, and restoring as required.
- Backup and Restore of DHCP.
- DELL/HP hardware management.
- Vendor coordination.
- Installing, configuring, and administering VMware ESX Server 3.5.
- Creating and monitoring virtual guest machines and the environment.
- Maintain managing the ESX server via the VI client.
- Configured HA, DRS, and resource pool and cluster-level management.
- Configured VMware ESX: Tasks, Events, Alarms, and Maps.
- P2V and V2V migration, as well as general maintenance activities, are conducted regularly.
- Monitoring VMware infrastructure - CPU, memory, disks, and networks.
- Performing snapshots, templates, cloning, and migrating with VMware.
- Creation, configuration of virtual switches, and port groups.
- Exposure to deploying various patches by using SCCM/SMS.
- Troubleshooting skills for the VMware ESX server via PuTTY.
- Preparing a daily checklist and updating management regularly.
- Excellent communication, presentation, and teamwork skills.
Senior Engineer EUS
Bank of America
Mumbai
12.2021 - 04.2023
- Performance analysis and tuning of VMware infrastructure.
- Creation, migration, cloning, snapshots, backup, recovery, and troubleshooting of virtual machines.
- Experience in P2V, VMotion, and VMware Virtual Center.
- Good understanding of the HA and DRS environment.
- Manage Corp mobile (Skype, Outlook, and business support application).
- Installing, configuring, securing, managing, and monitoring configures guests utilizing center ESXi clusters in multiple data centers.
- Advanced knowledge of Windows 2012 Server (or later) infrastructure components (Active Directory, DNS, DHCP, File, and Print).
- Configure and manage virtual and storage environments.
- Participate in the root cause analysis of major incidents.
- Coordinate and install application software and hardware for server and desktop operating systems.
- Participate with project teams in architecting solutions based on Windows to meet specific project requirements.
- Demonstrated technical understanding of VMware Horizon View.
- Manage the ATS (Asset Tracking System).
- Manage daily productive reports on incidents and service management.
- Deploy the application through the SCCM tool.
- Troubleshooting in the HVD and Citrix environment.
Desktop Support Engineer
Total oil Pvt. Ltd.
Mumbai
12.2020 - 11.2021
- Install, maintain, and configure hardware and software systems according to company policies.
- Responsible for all L1-level issues.
- Maintain IT infrastructure, and manage help desk issues.
- Provide VIP-level support.
- Coordinating with the server and network team.
- Working on the SSO online login tool, assigning calls, and follow-up.
- Troubleshooting of the LAN connection.
- Working in a ticket-based environment.
- Working in a domain environment.
- Printer troubleshooting, such as Brother, HP, Canon, and Zebra (barcode printer).
- Knowledge of lease line problem troubleshooting.
- Configuring Microsoft Outlook for users and troubleshooting mail problems.
- Handling issues related to desktops and laptops, both application and hardware support.
- Taking care of Network Room L1 support for patch changing, telephone extensions, or LAN.
- Installing and configuring a network operating system, hardware devices, and drivers.
- Perform troubleshooting for network-related issues.
- Manage user accounts, permissions, email, anti-virus, and anti-spam.
FMS Engineer (L1 Support Engineer)
Cognizant Technology Solutions
Pune
09.2019 - 12.2020
- Installed, maintained, and configured hardware and software systems per company policies.
- Managed IT infrastructure and resolved help desk issues efficiently.
- Installed software and troubleshot related issues including Citrix, Visual Studio, Oracle Java, and Eclipse.
- Provided remote support across PAN India to ensure user satisfaction.
- Managed user accounts, permissions, email, anti-virus settings, and account unlocks through Active Directory.
- Utilized GSD Remedy portal for call assignment and follow-up.
- Troubleshot LAN connection issues to maintain network stability.
- Worked on system hardware and printer configuration issues in a remote environment.
Education
Bachelor of Computer Engineering -
North Maharashtra University
Jalgaon06.2018
Diploma in Computer Engineering -
Government Polytechnic Jalgaon
Jalgaon06.2014
Skills
- Windows Server OS: 2008, 2012, 2016, 2019, 2022
- VMware virtualization: vSphere 55, 67, 70
- VMware features: HA, DRS, FT, cluster, SRM
- Ticketing tools: Summit, BMC Remedy
- Monitoring tool: VROps
- Azure/VMware skills: Virtual machine, ESXi host
- Virtual machine scale set: Virtual network
- Patching tools: SCCM, WSUS
Languages
- English, proficient
- Marathi, native
- Hindi, proficient
Disclaimer
I hereby declare that the above-mentioned information is correct to my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars
Timeline
INFORMATION TECHNOLOGY-Executive
Oberoi Flight Services
04.2023 - Current
Senior Engineer EUS
Bank of America
12.2021 - 04.2023
Desktop Support Engineer
Total oil Pvt. Ltd.
12.2020 - 11.2021
FMS Engineer (L1 Support Engineer)
Cognizant Technology Solutions
09.2019 - 12.2020
Bachelor of Computer Engineering -
North Maharashtra University
Diploma in Computer Engineering -
Government Polytechnic Jalgaon