Lalit Shinde

• At Cognizant, I had the opportunity to contribute to a pivotal project in the pharmaceutical domain, focusing on Veeva CRM. Veeva is a leading cloud-based software provider for the life sciences industry, offering solutions for customer relationship management and content management, among other functionalities.

Key responsibilities :

Veeva Support

• Provided key support for Veeva implementation, customization, and maintenance.
• Offered technical assistance and troubleshooting for pharmaceutical clients.
• Ensured seamless functionality of the Veeva platform.

Customization and Configuration

• Played key role in customizing and configuring Veeva modules.
• Accommodated unique business processes and regulatory requirements in the pharmaceutical industry.
• Implemented custom workflows, data fields, and reports.

Quality Assurance

• Conducted thorough testing of Veeva configurations and enhancements.
• Identified and rectified defects Collaborated with developers on bug fixes.
• Participated in user acceptance testing (UAT) to validate system functionality before deployment.

Project Coordination

• Collaborated with cross-functional teams, including analysts, developers, and managers.
• Ensured alignment of Veeva solutions with project objectives and client requirements.
• Assisted in project planning, resource allocation, and progress tracking.

User Training and Support

• Conducted user training sessions on Veeva functionalities and best practices.
• Provided ongoing support and guidance to users.
• Addressed queries and resolved issues to optimize their Veeva experience.