Lalit Singh
Assistant Manager, Finance
Gurgaon
Summary
Dynamic operations leader with a proven track record at Zomato, excelling in process improvement and team building. Spearheaded automation initiatives that reduced billing pendency by 80%, while mentoring associates to enhance performance. Adept at fostering collaboration and driving quality improvements, ensuring exceptional customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Assistant Manager of Operations
Zomato
02.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Streamlined and automated end to end billing flow through tech integration; automated notify to payment gateway; reduced the WoW pendency by 80%
Senior Associate
Zomato
04.2018 - 02.2024
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Quality Analyst
Zomato
03.2015 - 01.2016
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Content Writer
Rapidsoft Technologies Private Limited
09.2013 - 02.2015
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Improved website traffic with creation of high-quality, keyword-rich articles and blog posts.
- Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content.
Education
Bachelor of Science - Computer Science
04.2001 -
Skills
Training and mentoring
Team building
Performance analysis
Process improvement
Operations management
Certification
Six Sigma White Belt
Timeline
Assistant Manager of Operations - Zomato
02.2024 - Current
R Programming A-Z™: R For Data Science.
01-2023
The Ultimate MySQL Bootcamp: Go from SQL Beginner to Expert
08-2022
Six Sigma White Belt
04-2019
Senior Associate - Zomato
04.2018 - 02.2024
Quality Analyst - Zomato
03.2015 - 01.2016
Content Writer - Rapidsoft Technologies Private Limited
09.2013 - 02.2015
Lovely Professional University - Bachelor of Science, Computer Science
04.2001 -