Lalit Singh Bisht

Company Overview: Working with DLF's acclaimed super-luxury portfolio, The Camellias is the first residential development in India to be accredited with LEED Platinum certification by the US Green Building Council (USGBC) for its sustainability and energy conservation efforts.

• Maintain accurate records, registers, MIS, daily activity reports, and digital system updates.
• Liaise closely with security, housekeeping, engineering, club, valet/parking, and external service providers for seamless operations.
• Ensure compliance with building policies, resident confidentiality, and safety regulations.
• Conduct daily briefings, grooming & communication training, and assign duties.
• Maintain accurate records, registers, MIS, daily activity reports, and digital system updates.
• Record complaints/service requests in the CRM/concierge management system and assign to respective departments.
• Guide and supervise junior concierge/lobby ambassadors in guest interaction standards and desk performance.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Support roster planning and manpower deployment to ensure uninterrupted service coverage.
• Support emergency procedures, fire drills, and resident safety protocols in compliance with building standards.

• Serves as a point of contact and/or an extension of the facilities team, as a representative of the Experience team.
• Welcomes tenants, owners, and announces clients, applicants, and visitors.
• Primarily responsible for providing all sorts of concierge services, and ensuring the residents' satisfaction and comfort.
• Ensuring each request is properly recorded and promptly attended to within the TAT.
• Ensuring smooth coordination with the Technical and FM staff for the timely completion of calls.
• Giving a feedback call to the resident to ensure that the work is completed to their satisfaction level or not. Provide feedback to the requester on the status of their request.
• Preparing the daily, weekly, and monthly reports. All reports are to be shared with the Concierge manager.
• Responsible for a smooth handover and takeover process from the shifts, and for notifying the management, client, and site in case of any emergency.
• Responding to emails in a timely manner.
• Completion of all assigned work on time and accurately.

Company Overview: Plaza Premium Group is a pioneer and the market leader in airport hospitality services, with an international footprint of over 250 locations, 80 international airports, 30 countries and regions, serving 20 million travelers annually.

• Handling Corporate Guests
• Handling business and first class for various airlines.
• Preparing daily reports and sales reports.
• Handling Other Teams and Subordinates.
• Maintaining Daily Management Reports
• Updating ISO files.
• Billing in Different Software.

Company Overview: Aloft Hotels are accompanied by Marriott.

• It's a boutique luxury hotel.
• Worked in all four major departments