Lalita Chauhan
Chandigarh
Summary
Results-driven banking and financial services professional with experience across Branch Banking, Wealth Management, Sales, and Life Insurance Agency Business. Proven track record of managing customer relationships, acquiring and retaining clients, driving CASA and deposit growth, cross-selling financial products, and achieving business targets. Experienced in handling affluent/HNI customers, agency channels, and sales teams, with strong capabilities in team leadership, agent recruitment and development, business acquisition, and portfolio management. Demonstrated career progression from Key Account Manager (KAM) to Deputy Branch Manager (DBM) with grade promotion, followed by a transition into Wealth Management as Senior Relationship Manager (SRM) at IndusInd Bank. Strong focus on business growth, customer engagement, sales performance, and long-term relationship building.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Royale Relationship Manager
AU Small finance bank
Shimla
04.2026 - Current
- Managed a portfolio of premium and affluent customers, acting as a single point of contact for their banking and financial requirements.
- Acquired new AU Royale customers through market outreach, referrals, lead generation, and relationship-based selling.
- Focused on CASA acquisition, deposits, Fixed Deposits, investments, insurance, credit cards, loans, and other fee-based products to drive portfolio revenue.
Select Relationship Manager
IndusInd Bank
Shimla
08.2021 - 04.2026
- Started my banking career as a Key Account Manager (KAM), managing customer relationships and driving business growth through acquisition, retention, and cross-selling of banking products.
- Earned a promotion to Deputy Branch Manager (DBM) with a grade promotion based on performance, business contribution, and leadership capabilities.
- Successfully continued in the DBM role for approximately 8–9 months, managing branch business, customer relationships, sales activities, and operational responsibilities.
- Subsequently transitioned to the Wealth Management segment as Select Relationship Manager (SRM), taking responsibility for affluent/HNI customer relationships and wealth-focused business opportunities.
Sales Manager
Reliance GI
04.2021 - 07.2021
- Managing the different facets of subscription and support renewals.
- Preparing the renewal letters, quotations, invoices and notifications.
- Contacting clients directly to negotiate terms and conditions and render renewal contracts.
- Positioning services and escalating pain points to the sales and customer success team.
- Working with the product team to receive feedback on the growing requirements of a customer.
- Augmenting the upsell and cross-sell opportunities.
Sr. Agency Development Manager
Max Life Insurance
11.2018 - 08.2020
- Recruitment and management of agency channel team members.
- Training, motivating and development of team members.
- Planning and target setting for the agent sales team.
- Formulating sales strategies for different products and achieving targets.
- Contributing to meeting sales targets.
- Providing sales strategies, feedback and marketing plans.
- Resolving customer queries.
AKRM(Associated Key Relationship Manager)
ICICI Prudential (Banca Channel)
05.2017 - 11.2018
- Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones.
- Contact potential clients and create rapport by networking, cold calling, using referrals etc.
- Appraise the wishes and demands of business or individual customers and sell the suitable protection plans.
- Collect information from clients on their risk profiles in order to offer them the proper solution.
- Check insurance claims to solidify trust and safeguard reputation.
- Frequently replenish job-specific knowledge and apply it on the field.
- Fulfill all company-established policy obligations.
Intern
Kotak Mahindra Bank
Mumbai
06.2016 - 08.2016
- Conducted field surveys to identify which payment methods are used by various business to identify opportunity stakeholders.
- Asking business holders various questions on the payment platforms used by them currently.
- Highlighting to them the pros of using Kotak Mahindra Bank as a payment platform versus the one they are using currently.
Education
M.B.A. - Finance With IT
Shoolini University
SolanB.Com. - Accounting And Computer
RKMV College
ShimlaSkills
- Retail & Branch Banking
- Wealth Management & Relationship Management
- CASA & Deposit Mobilization
- Customer Acquisition & Portfolio Management
- Cross-Selling & Upselling of Banking Products
- Life Insurance & Agency Business Development
- Agency Channel Management
- Agent Recruitment, Training & Activation
- Sales Team Handling & Performance Management
- Team Leadership & Target Achievement
- Business Development & Lead Generation
- HNI / Affluent Customer Management
- Customer Retention & Relationship Building
- Sales Planning & Revenue Generation
- Coaching, Mentoring & Team Motivation
- Branch Operations & Customer Service
- KYC, Compliance & Documentation
- Market Development & Client Acquisition
- Complaint Resolution & Service Excellence
- MIS Reporting & Sales Performance Tracking
- Strategic Planning & Business Growth
Certification
Diploma in Tally
Accomplishments
- Earned promotion from KAM to Deputy Branch Manager (DBM) along with a grade promotion, reflecting strong performance and business contribution.
- Successfully handled branch banking and business development responsibilities, contributing to customer acquisition, portfolio growth, and revenue generation.
- Transitioned into the Wealth Management segment as Senior Relationship Manager (SRM) at IndusInd Bank, managing affluent/HNI customer relationships and investment requirements.
- Built and maintained strong relationships with high-value customers, generating opportunities through cross-selling and need-based financial solutions.
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Royale Relationship Manager
AU Small finance bank
04.2026 - Current
Select Relationship Manager
IndusInd Bank
08.2021 - 04.2026
Sales Manager
Reliance GI
04.2021 - 07.2021
Sr. Agency Development Manager
Max Life Insurance
11.2018 - 08.2020
AKRM(Associated Key Relationship Manager)
ICICI Prudential (Banca Channel)
05.2017 - 11.2018
Intern
Kotak Mahindra Bank
06.2016 - 08.2016
M.B.A. - Finance With IT
Shoolini University
B.Com. - Accounting And Computer
RKMV College