LALITA KARMANCHI
NAVI MUMBAI
Summary
To serve Organization with Sincerity, Dedication, Honesty and with Aptitude also acquire the necessary additional qualification for the benefit to serve organization – self development Graduate from Mumbai University. Higher Secondary from Mumbai Board. Senior Secondary from Mumbai Board. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Digital solution professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Product Manager
ICICI Securities Ltd
02.2018 - Current
- Job Responsibility:
- Loans & Credit Card
- -Product Strategy: Develop & execute product strategy in alignment with market needs and company goals.
- -Digital Product Development: Lead the product development process from concept to delivery, overseeing all aspects including requirement gathering, design, development, testing & release.
- -Revenue Management: Responsible for ensuring the targets on income and customer acquisition are delivered through Digital & Sales Channel.
- -Performance Measurement: Monitor and analyze product performance metrics, including usage data, adoption rates, customer engagement, sales drive and revenue growth.
- -Cross-functional Collaboration: Work closely with cross-functional teams ,Operations, Cross Sell, Sales, Analytics, IT, Compliance and Customer Service
- -Regulatory & Compliance: Ensure compliance to all regulatory requirement and incorporate change from time to time.
- - Product Training; Responsible for training of sales force on Loans & Credit cards Products and website features
- Maintained on-time product completion rate of 50% by judiciously allocating human and hardware resources to reduce development times.
Sr. Business Support Officer
Computer Age Management Services Pvt. Ltd
06.2016 - 02.2018
- Equipped with In and Out of mutual fund industry in terms of product and process knowledge
- Acquainted with CVL and CAMS KRA and eISC application
- Taking care of Mapped Distributors in terms of all support ( physical form request , product query , resolving service related issue.)
- Maintaining MIS of Entire team and forward same to team members
- Doing proper follow up on client query with back office
- Helping IFAS & Direct investors to investment via online and offline Mode
- Educating/encouraging Advisors & Investors to use various Digital mediums/platforms that are available for Mutual Fund
- Preparing MIS/Report (Monthly) for all respective campaigns.
Deputy Manager
Kotak Mahindra Bank Ltd
12.2013 - 09.2015
- Handle group of HNI clients
- Profiling customers and provide financial products to meet customer needs
- Deepen relationship by cross selling banks products and services according to customer needs
- Increase liabilities size of relationship via balance in accounts of existing customers
- To enhance and retain customer profitability by capturing large share of wallet
- Ensure profitability of portfolio, generate high income per customer and Acquire new customers.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Education
Bachelor of Commerce -
N G Acharaya College of Commerce Arts And Science
MUMBAISkills
- Operating System
- MS Windows(XP,2000 Series) & Excel Basics
- Application tools : Well Versed with MS Office
- Diploma in Tally ERP 9 application
- Awarded as a best performer in all the leading companies
Technical Knowledge
Key Achievement
- Positive attitude
- Self motive
- Result oriented
- Good Dealing with customers
- Vendor Relationship Management
- Managerial experience and team handling skill
Certification
- SORM Certification
- NISM AMFI Certification
- IRDA Certification
- Achieved Certificate for outstanding Performance Pan India in Kotak Mahindra Bank.
- Qualified for international study tour in the last financial year.
Accomplishments
- Achieved award by completing target with accuracy and efficiency.
Languages
English
Upper intermediate (B2)
Timeline
Digital Product Manager
ICICI Securities Ltd
02.2018 - Current
Sr. Business Support Officer
Computer Age Management Services Pvt. Ltd
06.2016 - 02.2018
Deputy Manager
Kotak Mahindra Bank Ltd
12.2013 - 09.2015
Bachelor of Commerce -
N G Acharaya College of Commerce Arts And Science
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