C.P Lalithambikai
Customer Relationship Manager
Tiruchirapalli
Summary
Proven leader in enhancing customer satisfaction, notably with RTM-UAE, where I spearheaded strategies that significantly improved client relations. Expert in Office 365 and adept at client relationship building, I excel in transforming customer support experiences. My background in education and coordination showcases a unique blend of technical proficiency and empathetic communication.
Overview
18
18
years of professional experience
Work History
International Trademark Customer Support Manager
RTM-UAE
07.2022 - 07.2024
- Developed strategies to improve overall customer satisfaction ratings.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Provided feedback to customers regarding product features and usage instructions.
Co-Ordinator
SRI CHAITANYA TECHNO School- CBSE
Trichy
05.2020 - 04.2022
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Computer Teacher
RSK higher secondary school- CBSE
Trichy
06.2017 - 07.2019
- Scheduled group and private tutoring sessions to assist students requiring extra help.
- Conducted assessments to evaluate student comprehension of course material.
- Monitored student behavior during class sessions to ensure a safe learning environment was maintained at all times.
Computer Teacher
CHELLAMMAL VIDYALAYA - CBSE
Trichy
05.2015 - 03.2017
- Scheduled group and private tutoring sessions to assist students requiring extra help.
- Conducted student assessments to measure progress and growth.
- Mentored students individually to help them improve their understanding of computing concepts.
Office Co-ordinator
T.I.M.E. Pvt Ltd
Trichy
04.2006 - 01.2009
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Assisted with special projects as requested from time-to-time by management team.
- Managed, scheduled and coordinated office functions and activities for employees.
Education
Ms - I.T
Srimathi Indira Gandhi college
01.2007
Bsc - I.T
Srimathi Indira Gandhi college
01.2005
12th std -
St.Little flower matric hr.sec.school
01.2002
10th std -
Savithri vidyasala hr.sec.school
01.2000
Skills
- Office 365
- Advanced Excel & Formulas
- Advanced PowerPoint
- Escalation handling
- Deliverables coordination
- Empathy and patience
- Customer education
- Client relationship building
Major Strengths
- Ability to work in a Team
- Self confidence
- Leadership
- Positive thinker
- Quick learner
- Flexibility in any working conditions
- Passionate in learning modern pedagogy
Personal Traits
Seeking a challenging and rewarding position where I can utilize my technical skills in software testing to ensure optimal software performance and I can efficiently contribute my skills and abilities to the growth of organization and build my professional career.
Disclaimer
I assure that all the above Said information is true to the best of my knowledge and belief.
Timeline
International Trademark Customer Support Manager
RTM-UAE
07.2022 - 07.2024
Co-Ordinator
SRI CHAITANYA TECHNO School- CBSE
05.2020 - 04.2022
Computer Teacher
RSK higher secondary school- CBSE
06.2017 - 07.2019
Computer Teacher
CHELLAMMAL VIDYALAYA - CBSE
05.2015 - 03.2017
Office Co-ordinator
T.I.M.E. Pvt Ltd
04.2006 - 01.2009
Ms - I.T
Srimathi Indira Gandhi college
Bsc - I.T
Srimathi Indira Gandhi college
12th std -
St.Little flower matric hr.sec.school
10th std -
Savithri vidyasala hr.sec.school
Similar Profiles
Jonathan M. WayJonathan M. Way
NA at RTM Security Consulting ServicesNA at RTM Security Consulting Services
Sebastian BarassiSebastian Barassi
Sales Manager - Finance & SLED at RTM Business GroupSales Manager - Finance & SLED at RTM Business Group
JUSTIN TARDIOLIJUSTIN TARDIOLI
HVAC Apprentice at RTMHVAC Apprentice at RTM