Lalitmohan Das

Having 10 years and 7 months of experience as an Enterprise application support L2. 2.5 years of experience in AWS services like S3, EC2 and Lambda. Also monitor ServiceNow, DB2, Datastage and scheduling jobs in Tidal scheduler. Expertise on supporting Java applications, ServiceNow administration, Linux commands and scripts, SQL queries, MicroStrategy reporting and Datastage (ETL)Technologies. Receive and resolve escalations from the Operations Control Centre (OCC) and application escalations. Provide resolution according to the Service Level Agreement (SLA) to dynamic issues, competent and result-oriented with 10.7 years of production support experience. Excellent interpersonal skills: ability to engage with business users and other technology teams. Responsible for creating and maintaining documentation related to applications and application issues that are awaiting code releases to resolve. I have worked on Incident management, Problem management, Change management and release management type of tasks. Monitoring the Linux servers and scripts regularly and performed routine checks on the servers and the troubleshooting steps. Analyse all business processes and ensure compliance to all controlled processes according to business requirement. Strong knowledge on cloud log analysis using splunk and cloudwatch.

• Get 1 employee of the quarter, 2 appraisals and 7 thumps up in 8 years of services at FIS.
• Fast Learner and inquisitive by nature.
• Sincerity and Adaptability to any situation.
• Determined and Decisive.