Summary
Overview
Work History
Education
Skills
Projects
Personal Information
Timeline
Generic
Lalitmohan Das

Lalitmohan Das

Application Support Lead
Bhubaneswar,OR

Summary

Application support leader and SRE professional with expertise in automation and operational excellence. Proven track record at Blackhawk Network in performance monitoring and critical application support. Skilled in developing runbooks and collaborating with teams to resolve production issues efficiently. Strong proficiency in SQL and ITIL practices, ensuring a proactive approach to application support and incident response.

Overview

11
11
years of professional experience

Work History

Enterprise Engineer-II

Blackhawk Network
03.2023 - 05.2025
  • Supported batch jobs and enterprise applications on AWS cloud to ensure reliability and performance.
  • Monitored system performance using metrics such as latency, throughput, and availability to identify areas for improvement.
  • Monitored system performance using advanced monitoring tools and dashboards.
  • Collaborated with development teams to resolve production issues swiftly.
  • Conducted on-call support to troubleshoot incidents and maintain uptime.
  • Developed runbooks for standard operating procedures and incident response.

Senior Software Engineer

FIS Global
09.2014 - 09.2023
  • Investigated production issues reported by users and provided timely resolutions.
  • Monitored and troubleshot scheduled jobs daily in Datastage director client to maintain operational efficiency.
  • Supported web and standalone applications, and batch jobs in Tidal scheduler to ensure smooth operation.
  • Exhibited strong knowledge in writing and optimizing SQL queries.
  • Demonstrated proficiency in ServiceNow, Tidal, and Tumbleweed administration.
  • Coordinated with L1 and L2 teams to resolve support calls beyond their level, enhancing incident management.

Education

MCA -

BijuPattanaik University of Technology
Orissa
01-2010

BCA -

Utkal University
Orissa
01-2007

Skills

  • AWS management
  • Terraform (HCL)
  • CI/CD pipeline
  • Performance monitoring
  • Application support
  • MySQL database
  • MongoDB database
  • Linux
  • Unix operating systems
  • Cloudwatch
  • Grafana
  • Splunk
  • Version control
  • Java
  • ITIL framework

Projects

  • TRACS- is the intermediate processing platform which collects the transactions from different systems like BLAST, PayGo and settle them with the Acquirers (Retail Alliance Partner, Sell Side) and Issuers (Card Partner, Buy Side) based on the configurations defined within the system. There are different modules running to settle a transaction like Translators, Realtime processing, Batch processing and TRACS web module.
  • BOSS is a system which stores, organizes and facilitates decision about which stores need to sell what cards (assigning cards to alliance partners). Also, in case if any cards needs to be exclusive to a given stores, then BOSS assigns cards that are exclusive to what specific stores.

Personal Information

  • Date of Birth: 02/13/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Enterprise Engineer-II

Blackhawk Network
03.2023 - 05.2025

Senior Software Engineer

FIS Global
09.2014 - 09.2023

MCA -

BijuPattanaik University of Technology

BCA -

Utkal University
Lalitmohan DasApplication Support Lead