Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LANKADASARI Ramya Shree

Hyderabad,TG

Summary

I am an experienced Senior Engineer, having around 5+ years of experience with Microsoft Intune & Airwatch MDM on IOS, Android and Windows platforms. I am actively following tech community leaders and attending Webinars. I am always open to learn new skills and technology which will help enhance my career.

Overview

7
7
years of professional experience

Work History

Senior Engineer

Deloitte
10.2022 - Current
  • Create and Deploy applications (LOB/Win32/Store Apps/etc.) using Intune i.e., managing application lifecycle.
  • Expertise in PowerShell Scripting and Proficiency in other scripting languages (e.g., VBS, Batch Scripts, etc.).
  • In-depth knowledge to create and configure MDM policies
  • Unattended enrollment of Windows, Mac, iOS, Android, Rugged devices.
  • Managing Software Updates and Feature Updates for Windows 10
  • Knowledge on MS-Graph and Power BI platform.
  • Managing OS Upgrades for Windows, Mac, iOS, Android, Rugged, HoloLens devices.
  • "Windows Autopilot” deployment experience using Azure/Intune.
  • Mapping of Active Directory GPO controls and settings to Intune MDM Policies
  • Implementation of Kiosk Profiles.
  • Experience in device management for Windows, iOS/iPadOS, macOS, Android.
  • Experience in configuring and managing Configuration Profiles, Compliance Policies, Defender policies, Firewall rules etc.
  • Good understanding on Device and User based Certificates (SCEP and NDES).
  • Drive efficiency and effectiveness of the incident management process.
  • Ensure that the team undertake all Incident Management activities to agreed standards.
  • Ensuring operational effectiveness and efficiency of Incident Management process
  • Initiating Incident Management, by recognizing/verifying an event or an issue reported through Request Management
  • Escalate Incidents at risk of breaching Service Level Agreement with the respective Coordinator

Senior Engineer - RIMS

Microland Pvt.Ltd
08.2021 - 08.2022
  • On-boarding devices to the service to enable mobile device
  • management (MDM) with Microsoft Intune and Airwatch. Managed and configured support mobile devices (iOS, Android, & Windows 10).
  • Provided support to clients in administering deployment of policies (configuration and compliance) to company owned/user owned mobile devices.
  • Adhered to timelines to meet quality assurance targets.
  • Enforced rules and regulations to keep working environment safe. Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
  • Developed and implemented proactive maintenance practices.
  • Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
  • Delivered public presentations to provide plans and updates on projects.
  • Configuration of IOS and Android devices from beginning to end of cycle including enrollment of Apple DEP program for new hires and termed staff.
  • Deployed and managed mobile applications and mobile application management policies with Intune and Monitoring application
  • deployment status.
  • Created and modified different app types for Windows/Android/IOS (Microsoft Store Apps, M356 Apps, LOB Win32, IOS Store app, built-in app, Android store app, Managed Google play App).
  • Configured patching for windows devices using Windows Update Ring Patching and Feature Updates Intune.
  • Troubleshoot and resolve related incident/request/problems in the Service Now ticketing system.
  • Scope client's issue by collecting relevant facts; investigating the problem by doing self- research and by involving other teams as needed.
  • Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed.
  • Ensure that each support request is handled per Service Level
  • Agreement and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments.

Senior Associate

Wipro Technologies
08.2017 - 12.2019
  • Manage the implementation and operations of the mobile device
  • management solution for Microsoft Intune 28,000 devices.
  • Working directly with our clients Technical teams and support staff to ensure mobile infrastructure functionality.
  • Assisting with testing and daily operational support to reduce risk
  • through the development and implementation of MDM policies including security and reporting.
  • Keeping incidents below the required 5 percent threshold and maintain 99 percent network uptime and increased mobile user satisfaction.
  • Establish a list of approved devices, create an online registration system and process move/add/delete changes for all employees and their mobile devices within 24 hours.
  • Recommend the types of data and apps accessed by employee-owned devices. Assist clients via telephone, e-mail with a wide range of questions, problems and requests with their iOS and other mobile connectivity needs.
  • Enforce new policies and restrictions.
  • Create profiles and organize devices by internal groupings.
  • Configure profiles for corporate resources. (Wifi, VPN, Email, Camera disable\enable)
  • Setting up of MDM authority, MDM Life Cycle, App Life Cycle.
  • Implementing conditional access as per Client requirement.
  • Configuring Compliance Policies as per client requirement. 13. Creating Enrollment Restrictions as per requirement.
  • Testing and Deploying Public, Private (LOB), VPP and Web Links.
  • Provisioning profiles and iOS app protection policies.
  • Establish communication between On Prem AD and Azure AD. Creating and Renewing APNS certificates.
  • Supervising the device using Apple Configurator and DEP.
  • Device Enrollment Managers as shared device.
  • Troubleshooting devices for Outlook login, Mail Delivery, Credentials issues will be taken as part of support.
  • Skype Contact and calendar issues on devices.

Education

B. Tech - Electronics And Communications Engineering.

G Narayanamma Institute of Technology And Science
JNTU University, Hyderabad, Telangana, India
05.2017

Skills

Admin Tools: Microsoft Endpoint Manager Admin
Centre, Airwatch
Operating system: Windows 10, Android, IOS
Support Expertise: Microsoft Intune, Airwatch, MDM, MAM, GPO, App Packaging and deployment, Office 365, Azure AD, End User Support, L1/L2 Troubleshooting
Language/script: PowerShell
Other: MS Excel
Strong analytical mind
Leadership skills
People Management skills

Languages

English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

Timeline

Senior Engineer

Deloitte
10.2022 - Current

Senior Engineer - RIMS

Microland Pvt.Ltd
08.2021 - 08.2022

Senior Associate

Wipro Technologies
08.2017 - 12.2019

B. Tech - Electronics And Communications Engineering.

G Narayanamma Institute of Technology And Science

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LANKADASARI Ramya Shree