Lanuinla Lemtur
Senior HR Process Associate
Bangalore,KA
Summary
HR professional with 3+ years of experience supporting U.S. payroll operations and employee relations. Skilled in handling payroll escalations, employee investigations, leave policies, Talent Acquisition and quality control. Detail-oriented and organized, with a strong commitment to accuracy and continuous learning. Reliable and positive, able to adapt quickly and work well within fast-paced environments.
Overview
4
4
years of professional experience
Work History
HR Service Delivery Associate
Accenture - United Parcel Service
Bangalore
08.2022 - 05.2025
- Serve as a key point of contact for employee relations, managing sensitive concerns with confidentiality and professionalism.
- Resolve complex payroll issues and employee concerns, ensuring compliance with federal and state labor laws.
- Conduct payroll quality checks and assist in W2 year-end reconciliations, reducing errors and improving accuracy.
- Trusted with investigator-level access to handle sensitive employee cases and support fair, timely resolutions.
- Utilize tools like Workday, ServiceNow, and Excel (pivot tables) for case management and reporting.
- Collaborate with leads to improve process quality, while ensuring a high standard of service and confidentiality.
HR Service Delivery New Associate
Accenture - Best Buy
06.2021 - 07.2022
- Performed as an HR Service Delivery for Best Buy employees in the Leave of Absence administration as a first point of contact.
- Making the maximum use of active listening, adaptive communication and effective writing.
- Aimed at advising, counseling and educating employees on the types of leaves, policies/leave programs and pay.
- Worked closely with clients to better address employee requirements.
- Hands-on experience with HR and payroll systems such as ADP Workforce Now, Workday, ServiceNow, Citrix, and AWS/Amazon Connect as a point for contact.
Education
Bachelor of Arts - Psychology
Kristu Jayanti College Autonomous
Bengaluru, India 10.2017 - 06.2020
Associate of Arts - Psychology
ST. Joseph's PU College For Girls
Bengaluru, India 01.2015 - 01.2017
Skills
Workday/ADP
SLA (Service level agreement) management
MS Word, PowerPoint, Excel
Escalation handling
Effective communication
Technical writing
Interpersonal skills
Leadership
Analytical thinking
Adaptability
Active listening
Accomplishments
- Shining Star Award - October FY21
- Great Start New Joiner Award - Quarterly-4 FY22.
- A-Team Award quarterly-1 FY23.
- Consecutive Core Value Champion since quarterly-1 FY23.
- Highly recognized by clients for performance and 100% quality.
- Foundation level certified in Employee and HR services, Payroll, Benefits and Talent Acquisition.
- Consecutive score-card topper.
- Shining Star of the month since March 2024.
Timeline
HR Service Delivery Associate
Accenture - United Parcel Service
08.2022 - 05.2025
HR Service Delivery New Associate
Accenture - Best Buy
06.2021 - 07.2022
Bachelor of Arts - Psychology
Kristu Jayanti College Autonomous
10.2017 - 06.2020
Associate of Arts - Psychology
ST. Joseph's PU College For Girls
01.2015 - 01.2017