Lasha Bowman
Carmel
Overview
9
9
years of professional experience
Work History
Retention Specialist
Vinebrook Homes
Indianapolis, IN
08.2023 - Current
- Issue notices at least 90 days before lease expiration, tracking and analyzing responses to guide next steps for optimal outcomes
- Implement consistent communication of Renewal Notices/Offers through letters, emails, and weekly phone updates
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enforce lease agreements, determining appropriate business actions, such as renewal, upgrade offers, or addressing violations
- Conduct inspections of existing resident homes to assess conditions and habitability, cataloging and resolving outstanding issues
Leasing Professional
Greystar Property Management
05.2021 - 07.2023
- Conducted property viewings, offering in-depth information to prospective tenants, creating a positive and informed experience
- Assisted prospective tenants with paperwork completion, ensuring a smooth move-in process.
- Resolved tenant concerns promptly and diligently followed up on work orders, demonstrating a commitment to tenant satisfaction
- Engaged in detailed discussions on lease terms, prices, and available promotions, ensuring transparency to prospective tenants
- Achieved top-performing results, maintaining high occupancy rates and earning positive resident satisfaction scores.
Assistant Store Manager
T-Mobile
06.2018 - 05.2021
- Managed a spectrum of administrative and office support activities, ensuring seamless operations and organizational efficiency
- Proficiently addressed customer concerns, resolving issues in a timely manner and enhancing overall customer satisfaction
- Attained top-performing results in sales leadership, surpassing monthly sales goals and setting a high standard for the sales team
- Facilitated interviews, hiring, and comprehensive training programs for sales associates, fostering a skilled and motivated team
- Created store reports and managed opening/closing procedures while maintaining a well-organized and accountable environment.
Sales Expert
T-Mobile
06.2015 - 06.2018
- Conducted impactful mini-sales activities, earning recognition as the highest earner in the store and achieving top performer status
- Provided unparalleled customer service, surpassing monthly sales goals and creating positive and top-notch experiences for clients
- Exhibited proficiency in accessory sales, achieving high attachment rates and contributing significantly to overall sales success
- Served as a mentor, training and guiding new sales associates, sharing expertise, and fostering their growth within the team.
Education
Ivy Tech Community College of Indiana
Indianapolis, IN05.2017
High School Diploma -
Avon High School
Avon, IN04.2014
Dale Carnegie Sales -
Sales Training Program
01.2018
Skills
- Adobe
- Salesforce
- CRM
- Yardi
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Upselling and Cross Selling
Timeline
Retention Specialist
Vinebrook Homes
08.2023 - Current
Leasing Professional
Greystar Property Management
05.2021 - 07.2023
Assistant Store Manager
T-Mobile
06.2018 - 05.2021
Sales Expert
T-Mobile
06.2015 - 06.2018
Ivy Tech Community College of Indiana
High School Diploma -
Avon High School
Dale Carnegie Sales -
Sales Training Program