Overview
Work History
Education
Skills
Timeline
Generic

Lasha Bowman

Carmel

Overview

9
9
years of professional experience

Work History

Retention Specialist

Vinebrook Homes
08.2023 - Current


  • Issue notices at least 90 days before lease expiration, tracking and analyzing responses to guide next steps for optimal outcomes
  • Implement consistent communication of Renewal Notices/Offers through letters, emails, and weekly phone updates
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enforce lease agreements, determining appropriate business actions, such as renewal, upgrade offers, or addressing violations
  • Conduct inspections of existing resident homes to assess conditions and habitability, cataloging and resolving outstanding issues

Leasing Professional

Greystar Property Management
05.2021 - 07.2023
  • Conducted property viewings, offering in-depth information to prospective tenants, creating a positive and informed experience
  • Assisted prospective tenants with paperwork completion, ensuring a smooth move-in process.
  • Resolved tenant concerns promptly and diligently followed up on work orders, demonstrating a commitment to tenant satisfaction
  • Engaged in detailed discussions on lease terms, prices, and available promotions, ensuring transparency to prospective tenants
  • Achieved top-performing results, maintaining high occupancy rates and earning positive resident satisfaction scores.

Assistant Store Manager

T-Mobile
06.2018 - 05.2021
  • Managed a spectrum of administrative and office support activities, ensuring seamless operations and organizational efficiency
  • Proficiently addressed customer concerns, resolving issues in a timely manner and enhancing overall customer satisfaction
  • Attained top-performing results in sales leadership, surpassing monthly sales goals and setting a high standard for the sales team
  • Facilitated interviews, hiring, and comprehensive training programs for sales associates, fostering a skilled and motivated team
  • Created store reports and managed opening/closing procedures while maintaining a well-organized and accountable environment.

Sales Expert

T-Mobile
06.2015 - 06.2018
  • Conducted impactful mini-sales activities, earning recognition as the highest earner in the store and achieving top performer status
  • Provided unparalleled customer service, surpassing monthly sales goals and creating positive and top-notch experiences for clients
  • Exhibited proficiency in accessory sales, achieving high attachment rates and contributing significantly to overall sales success
  • Served as a mentor, training and guiding new sales associates, sharing expertise, and fostering their growth within the team.

Education

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2017

High School Diploma -

Avon High School
Avon, IN
04.2014

Dale Carnegie Sales -

Sales Training Program
01.2018

Skills

  • Adobe
  • Salesforce
  • CRM
  • Yardi
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Upselling and Cross Selling

Timeline

Retention Specialist

Vinebrook Homes
08.2023 - Current

Leasing Professional

Greystar Property Management
05.2021 - 07.2023

Assistant Store Manager

T-Mobile
06.2018 - 05.2021

Sales Expert

T-Mobile
06.2015 - 06.2018

Ivy Tech Community College of Indiana

High School Diploma -

Avon High School

Dale Carnegie Sales -

Sales Training Program

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Lasha Bowman