Lata Narwani
Mumbai
Summary
A seasoned professional with over two decades of exclusive experience in Business Development, Operations Management, Training Operations, in Education Sector, aiming to leverage strategic leadership, stakeholder collaboration, and continuous improvement expertise in a senior-level position. Dedicated to spearheading initiatives that optimize efficiency, foster talent development, and drive organizational growth within the education sector. Committed to delivering cutting-edge learning solutions while prioritizing student success.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
9
9
Certifications
Work History
DGM - Employability Operations
Times Professional Learning (Division of Bennett Coleman and Co. Ltd.,)
Mumbai
4 2022 - 6 2024
- Strategic Leadership: Executed Origination's vision, mission, and strategy alongside the Global Training & Documentation Manager
- Stakeholder Collaboration: Partnered with senior leadership to determine current and future resources, ensured successful delivery of cutting-edge learning solutions
- Key Responsibilities: End-to-End Training Execution, Team Management, Continuous Improvement, Communication and Monitoring, Data Analysis and Recommendations, Cross-Functional Collaboration, Team Development, Influence and Presentation, Confidentiality and Compliance, Customer Satisfaction Management, Grievance Handling
Chief Manager - Operations & Administration (Retail Division)
Times Professional Learning (Division of Bennett Coleman and Co. Ltd.,)
2016.05 - 2022.03
- Key Responsibilities: Established Site Training Administration, Ongoing Infrastructure Support, Operational Oversight, SOPs for Managing & Onboarding Student, MIS to track and review Revenue Recognition, Inventory Management
Head - Operations and Academics (PAN India)
SEED INFOTECH LTD
2013.09 - 2016.04
- Strategic Vision, Academic Performance Tracking, Data-Driven Insights, Change Management Advocate, Optimized Processes, Resource Management, Franchise Management/ Contact centers, Consistent Academic Execution
Regional Head Sales & Operations (Bangalore)
SEED INFOTECH LTD
2011.12 - 2013.04
- Revenue Generation, Market Expansion, Sales Performance Monitoring, Training Program Success, Database Management, Business Development & Lead Management (CRM)
Regional Resource Manager (Mumbai)
SEED INFOTECH LTD
2010.07 - 2011.12
- Academic Team Building, Resource Allocation for Academic Success, Education Process Implementation, Franchise Management, Performance Management
Center Manager & ISO MR (Mumbai)
SEED INFOTECH LTD
2006.09 - 2010.06
- Business Development, Team Training, Data & Lead Management, Sales Performance Tracking
Corporate Trainer
YCP'AIT (Authorized Training Center of C-DAC)
2001.01 - 2006.09
- Conducted batches for most of the Govt employees like ARMY, Navy, Merchant Navy, Mantralaya, Vidhan Bhavan, SBI, RBI, Central Bank of India, AWWA (Army Wives Welfare Association)
Education
Post Graduate Diploma in Human Resource Management - Human Resources Management
2005.01 - 2005.12
GNIIT (2 yrs. Diploma) - Computer Application
1998.01 - 2001.04
B.Com. Major- HR - Financial Accounting
1995.06 - 1998.03
Skills
Performance management
Certification
Being a Leader and The Effective Exercise of Leadership: An Ontological Model
Accomplishments
- Appreciation from Managers for team handling and coordination and resolving the issues on time.
- Best center performance in 2007
- Selected for initiating the process of ISO standard in Mumbai division.
- Best Center Manager in 2008
- Best Performance for MISSION 1 Crore in 2010
- Best Performance in 2011
- Set up new center in Bangalore Division
- Received Certificate of Appreciation "Project Support Excellence" in 2017
- Received Dream Team Award for Best performance team in "Service Excellence" in 2018
- Received commendation for "5X growth in 3 years" in April 2019. (Nominated by Vice President)
- Received Achievers Award for FY 18-19
Linkedinprofile
www.linkedin.com/in/lata-narwani-41318b51
Languages
English
Hindi
Marathi
Sindhi
References
On Request
Projects
Executive Study Center- Timespro (BKC -Capital Building: Onsite), 12/2016, 06/2017, Took over the project unexpectedly and led the design and development of an executive study center without prior experience. Conducted a thorough review and engaged stakeholders to understand requirements. Developed a detailed project plan covering scope, schedule, resources, and risks. Coordinated a multidisciplinary team, implemented agile methodologies, and managed resources effectively. Regularly tracked progress, conducted quality reviews, and managed risks. Successfully delivered the study center within 60 days, achieving high stakeholder satisfaction through effective communication and problem-solving. MISSION 1 Crore in 2010- 30 Days, 07/2011, 07/2011, In one month, our project orchestrated a remarkable surge in sales targets, propelling admissions from 500 to 2000. Leading strategic initiatives, I cultivated a transformative mindset across teams, promoting inclusivity and unity toward our shared objective. By instituting daily progress updates, I inspired team members to actively contribute to our daily admissions goals. Leveraging the Manifestation Technique, I underscored the potency of directed effort, catalyzing tangible growth and achievement. Kaizen- Lean Management - 5's, 08/2010, Sort (Seiri): Streamlined resources and materials across branches to eliminate clutter and optimize space usage. Set in Order (Seiton): Organized classrooms and training materials systematically to enhance accessibility and efficiency. Shine (Seiso): Implemented regular cleaning and maintenance schedules to uphold cleanliness and hygiene standards. Standardize (Seiketsu): Established standardized procedures for resource allocation and workspace organization to ensure consistency. Sustain (Shitsuke): Fostered a culture of continuous improvement and adherence to 5S principles through training and ongoing reinforcement.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsTimeline
Chief Manager - Operations & Administration (Retail Division) - Times Professional Learning (Division of Bennett Coleman and Co. Ltd.,)
2016.05 - 2022.03
Head - Operations and Academics (PAN India) - SEED INFOTECH LTD
2013.09 - 2016.04
Regional Head Sales & Operations (Bangalore) - SEED INFOTECH LTD
2011.12 - 2013.04
Regional Resource Manager (Mumbai) - SEED INFOTECH LTD
2010.07 - 2011.12
Center Manager & ISO MR (Mumbai) - SEED INFOTECH LTD
2006.09 - 2010.06
L.N. Welingkar's Institute of Management - Post Graduate Diploma in Human Resource Management, Human Resources Management
2005.01 - 2005.12
Corporate Trainer - YCP'AIT (Authorized Training Center of C-DAC)
2001.01 - 2006.09
NIIT - GNIIT (2 yrs. Diploma), Computer Application
1998.01 - 2001.04
University of Mumbai - B.Com. Major- HR, Financial Accounting
1995.06 - 1998.03
DGM - Employability Operations - Times Professional Learning (Division of Bennett Coleman and Co. Ltd.,)
4 2022 - 6 2024
Being a Leader and The Effective Exercise of Leadership: An Ontological Model
Siddhi Samhadi Yog (SSY)
Quantum Management
Certified professional in Six Sigma (Green Belt)
KAIZEN 5's Tool
Diploma in HR from Welingkar's Institute of Management
MSCIT & MSACIT from MKCL.
Certified Trainer of MSCIT from MKCL.
Online Certification in Supply Chain Operations- from Coursera
Similar Profiles
RITIKA NAYAKRITIKA NAYAK
Deputy General Manager - Sales at Times Pro (Bennett & Coleman Ltd.)Deputy General Manager - Sales at Times Pro (Bennett & Coleman Ltd.)
Vipin JakhaliyaVipin Jakhaliya
Senior Manager – RESPONSE at Bennett, Coleman & Co. Ltd – Times GroupSenior Manager – RESPONSE at Bennett, Coleman & Co. Ltd – Times Group
Deepak DadhwalDeepak Dadhwal
Head of Security at Bennett Coleman & Co Ltd (Times Group)Head of Security at Bennett Coleman & Co Ltd (Times Group)