Open To Work
Lata Rawat
Assistant Manager of Flight Operations
New Delhi,DL
Summary
Passionate cabin crew with 6+years experience in aviation industry. Customer first oriented professional with over 5+ years with reputable company who's brand in international Market. Certified for all the skills being best Inflight cabin crew and have consistently delivered the utmost important safety and service on board.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager of flight operations
IFOS FLIGHT SERVICE PVT LTD
10.2023 - Current
- Assisted in managing daily operations effectively.
- Coordinated communication between departments to ensure service quality and efficiency.
- Trained new employees on company policies and service protocols for consistency.
- Filed and managed applications for foreign-registered aircraft at DGCA, India
- Obtained permits and licenses for landing and takeoff of foreign-registered aircraft in India
- Ensured compliance with DGCA regulations and guidelines for foreign-registered aircraft
- Coordinated with airlines, airports, and other stakeholders for smooth operations
- Prepared and submitted accurate and complete documentation for DGCA applications
- Ensured compliance with aviation regulations, including DGCA and ICAO standards
- Successfully handled operational issues and emergencies, ensuring minimal disruption to flight operations
- Implemented process improvements that increased efficiency
Senior Cabin Crew
Qatar Airways
Doha
09.2018 - 05.2023
- Company Overview: AWARDEDBY SKYTRAX.
- CRM, Product Knowledge For FIRST CLASS and BUSINESS CLASS Customers, Wine Pairing, Multi culture Cuisine, BEST CABIN IN MIDDLE EAST
- Awarded by SKYTRAX.
- Provided exceptional customer service to passengers, ensuring a world-class experience and exceeding expectations.
- Demonstrated expertise in safety and security procedures, handling emergency situations with confidence and professionalism.
- Worked collaboratively with crew members to ensure seamless flight operations, prioritizing passenger safety and comfort.
- Utilized cultural awareness and sensitivity to provide personalized service to passengers from diverse backgrounds.
- Maintained a high level of professionalism, adhering to airline standards and policies
- Served over 500 passengers on a single flight.
- As a World Best Airline Cabin Crew member, I excel in delivering exceptional customer service, ensuring safety and security, and collaborating with the crew to provide a world-class flying experience.
- Delivered fine dining experiences to discerning passengers, showcasing expertise in wine pairings, menu selection, and gourmet cuisine.
- Provided personalized service, attention to detail, and a warm atmosphere, exceeding passenger expectations and building strong relationships.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Cabin Crew
Jet Airways
New Delhi
02.2016 - 09.2018
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Checked personnel for proper uniforms and safety equipment.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
B.Com -
Delhi University
New Delhi, DelhiSkills
- Effective Time Management
- COMMUNICATION
- Customer Service
- CRM
- Certified safety cabin crew
- First/Business Class customer service on-board
- Teamwork
- Multitasking
- Inflight cabin crew (Domestic/International)
- Certified First Aider
- Grooming Standard
- Brand ambassador
- Customer services agent
- Aviation inflight security
- Regulatory compliance
- Operations management
- Documentation accuracy
- Cross-department coordination
- Flight operations knowledge
- Effective communication
- Problem solving
- Attention to detail
- Multitasking and organization
- Team building
- Adaptability and flexibility
Certification
- Dangerous Goods, 11/22, 11/23
- Aviation Security Threat Receipt, 08/22, 08/25
- Environmental Sustainability Awareness, 07/21, 07/23
- Hazard Awareness and Reporting, 01/21, Present
- Safety Management System, 01/21, 01/23
- CRM Annual Recurrent Training Cycle 1&2, 10/20, Present
Languages
- Hindi, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Hobbies and Interests
- Travelling
- Cooking
- Reading
- 90's song lover
Supported Causes
- Cultivated
- Conceptualized
- Representated
- Assisted
Honor Awards
Five Star Cabin Crew, Qatar Airways
Languages
Hindi
Native language
English
Upper Intermediate
B2
Garwali
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager of flight operations
IFOS FLIGHT SERVICE PVT LTD
10.2023 - Current
Senior Cabin Crew
Qatar Airways
09.2018 - 05.2023
Cabin Crew
Jet Airways
02.2016 - 09.2018
B.Com -
Delhi University
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