Latha M

• Review, analyse, and execute legally binding documents in compliance with U.S. Federal and state regulations.
• Handle customer and stakeholder queries and escalations, ensuring first-time right resolution.
• Coordinate with internal departments (Treasury Services, Brokerage, CDs, Loans, and Mortgages) to complete cases within SLA.· Reviewed legal documentation (levies, garnishments, liens, subpoenas) to ensure accurate interpretation and execution of payout requirements.
• Maintained strict adherence to regulatory standards, audit requirements, and data confidentiality controls.
• Met defined SLAs while managing sensitive, high-risk financial transactions.

Remittances and Quality Control.

• Managed final-stage quality checks for remittance processing to ensure accuracy and regulatory compliance.
• Reviewed DDA and external accounts for payout eligibility and recalculated amounts where required.
• Ensured accuracy of debit and remittance information prior to approval and payment execution.
• Used MITS and SAP systems for paperless transaction processing

Custody Services – Mortgage Loans

• Reviewed and validated legal collateral documents (NOTE, DOT, Mortgage) as per SOP
• Ensured documents met recording and notarization standards, aligning with compliance expectations.
• Verified lender transfer details and assignment accuracy, reducing rework and downstream issues

Confirmation Services

• Provided verified account, loan, and investment information to third-party requestors.
• Handled high-volume requests via email, fax, and mail across multiple Lines of Business.
• Maintained strict adherence to privacy, confidentiality, and regulatory standards.