Latha Muchumarri
Hyderabad
Summary
A seasoned QA Delivery Head & Operations Program Manager, I spearheaded teams at Pulsora (5Data Inc) to elevate product quality by 40%, integrating automation tools for efficiency. Expert in strategic development and team building, my leadership ensured operational excellence and stakeholder satisfaction, embodying digital transformation with a keen eye on competitive intelligence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
QA Delivery Head & Operations Program Manager
Pulsora (5Data Inc)
Hyderabad
12.2021 - 07.2023
- Revamped procedures for seven-client onboarding and facilitated five seamless data migrations while ensuring industry-specific ESG standards were met.
- Facilitated specialized demonstrations focusing on improving customer interaction and approval.
- Enhanced ESG metric reporting to provide actionable insights for better decision-making.
- Ensured flawless data synchronization across over 15 integrated systems, developing comprehensive mitigation plans.
- Directed establishment of proficient QA teams dedicated to extensive validations in areas like Performance, Security, and Automation.
Automation Solution Architect/UAT Lead
Vanquis Bank, Om Soft Solutions Ltd
London
06.2021 - 12.2021
- Refined release management by adopting comprehensive QA practices, ensuring a streamlined testing process.
- Performed in-depth testing of over 230 scenarios for Face ID and Touch ID on current iOS and Android systems.
- Created extensive documentation supporting over 300 services in the Azure environment.
- Conducted data condition tests utilizing SQL, CRM, and First Vision green screen.
- Led three amigos discussions for analyzing and preparing user stories.
QA Manager
Apple Inc, Compunnel Software Group Inc
San Jose
01.2020 - 01.2021
- Formulated a comprehensive approach to test chatbots across multiple platforms including tablets and wearables.
- Streamlined testing processes, achieving a 20% reduction in defects.
- Trained over 25 team members across onshore, offshore, and nearshore locations to upgrade chatbot interaction quality.
QA Manager
Thrivent, Sun Technologies
Wisconsin
04.2018 - 12.2019
- Trained cross-functional teams in QA best practices and tools to ensure alignment and efficiency.
- Fostered strong stakeholder relationships to achieve common quality goals.
- Managed and optimized QA team operations, cutting defect rates by 30%.
- Refined QA protocols, leading to a 25% reduction in production cycles.
QA Manager
Army & Air Force Exchange Service (AAFES), Cigniti Inc
Dallas
04.2015 - 04.2018
- Led QA teams to elevate product quality and reduce defects by 40%.
- Enabled a 60% cut in testing time by integrating automation tools.
- Established KPIs to track performance, achieving 95% quality targets.
- Conducted rigorous training programs, enhancing team skills significantly.
- Integrated feedback from customers, resulting in a 20% rise in satisfaction levels.
V&V Manager
GE, Capgemini(iGate)
Bengaluru
06.2014 - 01.2015
- Managed multiple cross-border projects involving up to thirty individuals per team for effective strategic execution.
- Achieved a 15% increase in CRM efficiency by establishing automated processes with Selenium and Jenkins.
- Performed monthly audits to ensure adherence to quality and compliance standards, optimizing resource usage.
- Provided mentorship in SOA testing, resulting in high-quality results.
- Partnered with PMO for optimized testing operations, resulting in notable productivity gains.
Associate QA Manager
WellPoint, UST Global
Trivandrum
09.2011 - 06.2014
- Led mobile app testing, enhancing quality assurance.
- Enhanced testing processes with state-of-the-art automation, resulting in a 10% improvement in efficiency and a 50% rise in speed.
- Formed and instructed an elite QA team in Mexico, achieving monthly savings of $20,000.
QA Analyst / Sr. Automation Tester
Wells Fargo India Solutions
Hyderabad
04.2009 - 09.2011
- Developed an efficient automated regression test suite consisting of upwards of 980 tests.
- Completed a GAP analysis pinpointing three integrated modules requiring significant test coverage.
- Conducted code walkthroughs to pinpoint business logic inconsistencies during test builds.
QA Lead
Tech Mahindra[Satyam]
Hyderabad
03.2006 - 04.2009
- Led interdisciplinary collaboration to eradicate bottlenecks.
- Created more than 19 meticulous test plans for robust system validation.
- Pinpointed inefficiencies through LoadRunner-based assessment and recommended improvements of 18%.
Education
Computer Science
Sree Vidyanikethan Engineering College
Tirupathi, India04-2005
Diploma - Computer Science
Smt. Durgabai Deshmukh Govt. Women Technical Training Institute
Hyderabad, India05-2002
Skills
- Digital transformation
- Strategic Development
- Automation setup
- Operational Excellence
- Competitive intelligence
- Stakeholder management
- Team Building
Certification
- ITIL 4
- PRINCE2 Foundation
- SAFe (Scaled Agile Framework)
- ISTQB Foundation Level Certified
Hobbies and Interests
- Traveling
- Painting
- Yoga
Training
- Project Management Professional (PMP)
- Applied Finance, Credit and Crime Risk Management
- Data Analysis using Tableau
- AWS
- Scrum Master
- Six Sigma Green Belt
Languages
- English
- Hindi
Personal Details
- Date of Birth: 10-May-1984
- Nationality: Indian
- Marital Status: Single
Websites
Timeline
QA Delivery Head & Operations Program Manager
Pulsora (5Data Inc)
12.2021 - 07.2023
Automation Solution Architect/UAT Lead
Vanquis Bank, Om Soft Solutions Ltd
06.2021 - 12.2021
QA Manager
Apple Inc, Compunnel Software Group Inc
01.2020 - 01.2021
QA Manager
Thrivent, Sun Technologies
04.2018 - 12.2019
QA Manager
Army & Air Force Exchange Service (AAFES), Cigniti Inc
04.2015 - 04.2018
V&V Manager
GE, Capgemini(iGate)
06.2014 - 01.2015
Associate QA Manager
WellPoint, UST Global
09.2011 - 06.2014
QA Analyst / Sr. Automation Tester
Wells Fargo India Solutions
04.2009 - 09.2011
QA Lead
Tech Mahindra[Satyam]
03.2006 - 04.2009
Computer Science
Sree Vidyanikethan Engineering College
Diploma - Computer Science
Smt. Durgabai Deshmukh Govt. Women Technical Training Institute
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