LATIKA
DELHI
Summary
Accomplished Operations Head with a proven track record at BANK OF BARODA, enhancing operational efficiency and customer satisfaction through expert project management and team building. Spearheaded initiatives that significantly improved service delivery, demonstrating adept leadership and a keen ability to cross-sell banking products. Skilled in navigating complex compliance and risk management landscapes, driving both growth and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Head
BANK OF BARODA
DELHI
02.2018 - 10.2024
- Developed and maintain operational guidelines for staff
- Coordinated with Branch Manager in different operational issues and promotional activities
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Monitored key performance metrics to identify areas for improvement
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Supervised operations team to support operational excellence and excellent customer service
- Managing the circulars and display notices and BCSBI codes of the branch
- Leading the branch team in absence of Branch Head
- Observation of audit and compliance at branch level as per the guidelines
- Handling customers, lockers, death claims
- Generating leads of retail asset products like personal loan, auto loan, home loan and credit card
- Approving new clients through due diligence procedures including the review of KYC documentation, public record research and AML procedures
- Cross-selling/ up-selling various banking products to enhance revenue
- Managing risk-based monitoring for unusual activity including detection, investigation, and suspicious reporting to law enforcement agencies, documenting the file with supporting documents
- Field visit for locker over due and loan inspection
- Key custodian/operations head/ joint manager of the branch
- Collaborated with other departments in order to resolve customer disputes.
- Coordinated with the IT department to enhance online banking services, improving customer satisfaction.
Junior Executive
Teamlease Services Pvt Limited
DELHI
08.2013 - 08.2016
- Reviewed invoices and monitored payments for timely reconciliation
- Assessed company portals for new business opportunities and followed up with prospects
- Delivered new business and attained financial targets on existing contracts
- Established clear and competitive goals, growth roadmaps, and strategic business plans
- Researched and analyzed media coverage, identifying potential opportunities for press releases or other outreach activities.
- Developed and implemented a comprehensive public relations strategy to increase brand awareness.
Education
POST GRADUATE DIPLOMA - BANKING AND FINANCE
BARODA MANIPAL SCHOOL OF BANKING
BANGALORE09.2017
Master of Computer Applications - COMPUTER APPLICATIONS
GGSIPU
DELHI06.2012
Bachelor of Computer Applications - COMPUTER APPLICATIONS
GGSIPU
DELHI06.2009
12TH - COMMERCE
DR SRS MISSION PUBLIC SCHOOL
DELHI03.2006
10TH -
DR SRS MISSION PUBLIC SCHOOL
DELHI03.2004
Skills
- Project Management
- Team Building
- Effective leader
- Delegation
Certification
- JAIIB, 04/01/17
- KYC OPERATIONS, 06/01/21
Hobbies and Interests
- COOKING
- WATCHING MOVIES
Languages
Hindi
First Language
English
Advanced (C1)
C1
Personal Details
Date Of Birth:- 15 MAY 1989
Address:- 411 VIKAS KUNJ VIKAS PURI DELHI 110018
Timeline
Operations Head
BANK OF BARODA
02.2018 - 10.2024
Junior Executive
Teamlease Services Pvt Limited
08.2013 - 08.2016
POST GRADUATE DIPLOMA - BANKING AND FINANCE
BARODA MANIPAL SCHOOL OF BANKING
Master of Computer Applications - COMPUTER APPLICATIONS
GGSIPU
Bachelor of Computer Applications - COMPUTER APPLICATIONS
GGSIPU
12TH - COMMERCE
DR SRS MISSION PUBLIC SCHOOL
10TH -
DR SRS MISSION PUBLIC SCHOOL
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