Vishal Tolani
New Delhi
Summary
Experienced Deputy General Manager with a strong background in leadership, strategic planning, and operational excellence. Skilled in innovation, customer experience, and business expansion. Ready to drive growth and efficiency for clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OPERATIONS HEAD
ASTRON HOSPITAL & HEALTHCARE CONSULTANTS
09.2023 - Current
- Managing end-to-end hospital operations
- (HR, IT, Finance, Marketing, Operations, Clinical & Non-Clinical Operations)
- Responsible for the profit and loss account
- Managing Creatives for Digital Marketing
- End to End Vendor Management
- Led a team of 35 Hospital members to cater to all compliance
- Managing all stakeholder and their prior demands
- Responsible for ongoing Projects under operations across India
DGM-OPERATIONS (IT, Infra, HR & Administration)
REDCLIFFE LABS & CRYSTA IVF
Noida
02.2021 - 04.2023
- Responsible for IT, Infrastructure, HR, & Administration functions
- Managed LAB and clinical Operations and Maintenance in Pan India
- Spearheaded networking and firewall security enhancement across Indian headquarters with an INR 10 million budget
- Managed a 200-member vendor team, overseeing tasks, contracts, and productivity
- Collaborated with CXOs to establish diverse organizational policies and guidelines
- Ensured consistency in policies for 1400 employees across India
- Oversaw Pan-India operations, including vendors, infrastructure, safety, and costs
- Led team, supervised daily tasks, and coordinated 90,000 SqFt
- Office construction
- Drove business expansion, overseeing growth and downsizing, and setting up new offices and labs
CENTER MANAGER
Dr. BAKSHI'S HEALTHCARE: MENTAL WELLNESS
09.2019 - 09.2020
- Implemented cost-cutting measures, saving ~INR 25 million annually
- Oversaw program creation and task allocation for a 15-member psychologist team
- Handled client communication, ensuring quality service for 20-25 clients daily
- Manage operations, policies, & facility, including asset management
- Contributed significantly to HR activities, including recruitment and performance assessment
Internship Student
Shalby Jospital
Jabalpur
12.2018 - 01.2019
- Clinical and Non clinical operations
- Hospital administration
- F&B Management
- Ambulance Management
- Infrastructure Maintenance
- Quality Management
PATIENT CARE MANAGER
TCS
02.2017 - 03.2018
- Company Overview: Client: AIIMS Hospital and Research Centre New Delhi
- Oversaw daily patient volume of 5000-7000, managing the entire patient journey
- Assessed and advised on hospital policy enhancements through continuous patient interaction
- Addressed customer queries and complaints as the primary point of contact
- Drove IT software implementation and digital adoption for operational enhancements
- Guided 15-50 patient care coordinators and participated in strategy meetings
- Contributed to higher management's decision-making processes
- Client: AIIMS Hospital and Research Centre New Delhi
PATIENT CARE COORDINATOR
MAX SMART SUPER SPECIALTY HOSPITAL
08.2015 - 08.2016
- Handled patient web queries encompassing inquiries, feedback, and complaints
- Executed lead generation via cold calling efforts
- Managed end-to-end processing for 250 patients daily
- Oversaw Special Internal Emergency Numbers, coordinating communication and teams
SENIOR SALES EXECUTIVE/HEALTH MANAGER
HINDUSTAN WELLNESS PVT LTD
07.2013 - 07.2015
- Generated monthly revenue of INR 0.15 million through sales
- Directed 15-member sales team as Health Manager
- Managed daily web queries for 280 customers
- Reviewed and improved sales calls
- Led staff recruitment, training, and supervision
Education
EXECUTIVE STUDIES - FUTURE LEADER`S PROGRAM
Indian School of Business
Hyderabad01.2023
PGDM - OPERATIONS & PROJECT MANAGEMENT
GD Goenka University
Gurugram01.2019
B.A - English Hons
Indira Gandhi National Open University
01.2018
Skills
- MS Office
- Power BI & AI
- Internet & Email
- Interpersonal Communication
- Hospital Management
- Hospital Administrator
- Building high-performing teams
- Time Management
- Emotional Intelligence
- Leadership Development
- Customer Experience
- Strategy Formulation
- Lean Management
- Process Excellence
- People Management
- Project Management
- Infrastructure & Facility Management
- Operations Management
- Administration
Certification
- Social Psychology, Udemy, 2019
- HR Management, Udemy, 2019
- Leadership & Management, Udemy, 2019
- Quality Management, Udemy, 2018
- Lean Management, Udemy, 2018
- Strategic Management, Udemy, 2018
- Best Team Player & Highest Sales Achiever, Hindustan Wellness, 2014
Timeline
OPERATIONS HEAD
ASTRON HOSPITAL & HEALTHCARE CONSULTANTS
09.2023 - Current
DGM-OPERATIONS (IT, Infra, HR & Administration)
REDCLIFFE LABS & CRYSTA IVF
02.2021 - 04.2023
CENTER MANAGER
Dr. BAKSHI'S HEALTHCARE: MENTAL WELLNESS
09.2019 - 09.2020
Internship Student
Shalby Jospital
12.2018 - 01.2019
PATIENT CARE MANAGER
TCS
02.2017 - 03.2018
PATIENT CARE COORDINATOR
MAX SMART SUPER SPECIALTY HOSPITAL
08.2015 - 08.2016
SENIOR SALES EXECUTIVE/HEALTH MANAGER
HINDUSTAN WELLNESS PVT LTD
07.2013 - 07.2015
EXECUTIVE STUDIES - FUTURE LEADER`S PROGRAM
Indian School of Business
PGDM - OPERATIONS & PROJECT MANAGEMENT
GD Goenka University
B.A - English Hons
Indira Gandhi National Open University