Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
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LAVANYA CHALAMALA

ServiceNow Developer
Melbourne

Summary

ServiceNow Developer with 6 years of IT industry experience and over 3 years of dedicated experience in ServiceNow development, focusing on Service Catalog, Workflows, and Flow Designer. Proficient in implementing end-to-end solutions for ITSM processes, integrating external systems, and optimizing workflows. Strong expertise in JavaScript, Glide API, and platform customization to meet business needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ServiceNow Developer

Brightcove.inc
Chennai
04.2021 - 06.2024
  • Designed and developed Service Catalog items with complex variable sets and UI policies.
  • Built and optimized workflows to automate ITSM processes for incident, change, and request fulfillment.
  • Implemented Flow Designer for orchestration and process automation across HR, ITSM, and Facilities modules.
  • Integrated ServiceNow with third-party applications using REST APIs.
  • Developed and maintained server-side and client-side scripts for dynamic behavior and data validation.
  • Collaborated with stakeholders to gather requirements and ensure solution alignment.
  • Reduced manual request processing time by 50% through automated workflows.
  • Created a reusable Flow Designer library to standardize automation patterns.

Senior System Engineer

Infosys Limited, India.
Hyderabad
08.2018 - 04.2021
  • Provided L1/L2 support for ITSM processes including incident, change, problem, and request management.
  • Assisted in ServiceNow configuration for catalog items and basic workflows.
  • Developed role-based access control for catalog items and workflows.
  • Provided support for upgrades, ensuring backward compatibility of customizations.
  • Enhanced Service Catalog with custom scripts, dynamic filters, and dependent fields.
  • Migrated legacy workflows to Flow Designer to improve maintainability and performance.

Education

Bachelor of Science - Computer Science Engineering.

Panimalar Institute of Technology
Chennai,India
04-2018

Skills

ITIL processes

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceWork from home optionFlexible work hoursPersonal development programs4-day work weekPaid sick leaveCompany CulturePaid time offTeam Building / Company RetreatsStock Options / Equity / Profit SharingHealthcare benefits401k match

Languages

English
Bilingual or Proficient (C2)

Timeline

ServiceNow Developer

Brightcove.inc
04.2021 - 06.2024

Senior System Engineer

Infosys Limited, India.
08.2018 - 04.2021

Bachelor of Science - Computer Science Engineering.

Panimalar Institute of Technology

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LAVANYA CHALAMALAServiceNow Developer