LAVANYA CHALAMALA
ServiceNow Developer
Melbourne
Summary
IT Professional with 6 years of overall experience including 3 years of expertise in ServiceNow Development and Administration. Skilled in designing and implementing solutions within the ServiceNow platform, with strong proficiency in scripting (Glide API, Business Rules, Client Scripts, UI Actions). Hands-on experience in ITSM, Custom Applications and REST API integrations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Brightcove.inc
04.2021 - 06.2024
- Designed and implemented ServiceNow ITSM solutions, aligning with business and compliance requirements.
- Partnered with cross-functional teams to gather requirements and delivered enhancements within Agile sprints.
- Developed Service Catalog items, workflows, client-side and serve-side scripts.
- Administered users, groups, roles, and ACLs ensuring proper security and access control.
- Automated processes using Flow Designer and integrated with external systems using REST APIs.
- Configured SLAs, notifications, and reporting dashboards for process visibility.
- Involved in updateset migration, test planning and end-to-end test execution activities.
- Reduced manual request processing time by 50% through automated workflows.
- Conducted Demos and trainings to the internal teams.
Senior System Engineer
Infosys Limited, India.
08.2018 - 04.2021
- Supported day-to-day ServiceNow administration and user support.
- Collaborated with cross-functional teams to analyze root causes and implement permanent fixes.
- Provided technical support and troubleshooting for network and application-related incidents .
- Worked on new enhancements, defects and provided hypercare support during BVT and PVT.
- Provided support for upgrades, ensuring backward compatibility of customizations.
- Praticipated in team review meetings to validate and close test cases.
- Created standard, advanced reports and dashboards to support internal teams.
- Managed incident resolution and escalations, achieving SLA compliance of 95%.
Education
Bachelor of Science - Computer Science Engineering.
Panimalar Institute of Technology
Chennai,India04-2018
Skills
ServiceNow Development: Service Catalogues, Workflows, Business Rules, Client/Server Scripts, UI Policies, Flow Designer
Administration: User/Group/Role Management, ACLs, SLAs, Notifications, Data Imports, Reports/Dashboards
Modules: ITSM, Custom Application
Integrations: REST APIs
Tools: ServiceNow, Jira and Postman
Other: Javascript, HTML, CSS, SQL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ServiceNow Developer
Brightcove.inc
04.2021 - 06.2024
Senior System Engineer
Infosys Limited, India.
08.2018 - 04.2021
Bachelor of Science - Computer Science Engineering.
Panimalar Institute of Technology