Rachel Priyanka

Project Summary :

Project #1:

Client : Vnext.

Description : Tailoring multiple modules, such as Incident Management, Change Management, Service Request Management, email notifications, and catalog items.

Roles and Responsibilities :

• Developed a custom application featuring comprehensive service and resource specifications, alongside structured tables, fields, and workflows through Flow Designer.
• We have used client scripts, business rules, UI actions, script includes, UI policies, Flow Designer, related lists, customization, applications configuration, scripting, exception processing, validation, usability, interfaces, etc.
• As per Agile methodology, we worked in sprints and stories, scrum calls, iteration calls, and retrospective meetings. Interact with clients to share progress on development and collect insights.
• Implemented email scripts for monitoring SLA (Service Level Agreement) conformity and dispatching alerts to stakeholders prior to SLA breaches.
• Streamline set capturing and migrate customizations to various instances using source control.

Project #2:

Client : SSP.

Description : SNOW is an internal portal for employees where they can raise any kind of requests and issues.

Roles and Responsibilities :

• Designed service catalog items, order guides, record producers, variable sets, UI policies, data policies, UI actions, client scripts, script includes, and business rules to streamline ITSM processes.
• Administered update sets for securing and migrating customization between different instances.
• Created response and resolution SLAs, with integrated email notification strategies. Constructed UI forms, variables, and variable sets for service catalogs, and record producers.
• Orchestrated workflow for service catalog creation. Facilitated user request submissions in a catalog tailored to unique needs.
• Modified applications, tables, fields, and workflows. Leveraged UI action, script includes, UI policy, and import set transform maps. Implemented UI actions, script includes, UI policies, and import set transform mappings.

• Developed business strategy, led and managed the team, secured funding, made key decisions, managed financial operations, monitored the competition, and created and implemented marketing plans.