LAVANYA G
Summary
Adept at Dell Boomi integration and infrastructure monitoring, I elevated team performance and client satisfaction at Cognizant, leading to recognition as Customer Champion. Specializing in Identity and Access Management, my analytical prowess and proactive problem-solving facilitated seamless cloud and on-premises application integration, enhancing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
L1 / L2 Software Support / United Techno
Managed Cloud services, Sparc, BDS and Jockey, Arco, Bomb's
08.2023 - Current
- 24/7 L1/L2 Production Support for Virtustream.
- Experience working on multiple connectors through Boomi.
- Setting up process extension variables for Connections, process properties, and dynamic process properties.
- Integrating the multiple cloud and on-premises applications using Boomi.
- Knowledge of cross-reference tables and document caches.
- Analyzing process-level bugs and escalating them to the L2/L3 team for bug fixes.
- Monitoring the Boomi Process, reporting, and escalating to the next level.
- Experience in manual reprocessing of data in failed scenarios.
- Worked on Freshdesk tickets.
- Notifying the customer about P1 tickets and the spike in tickets.
- Understanding the business impact and proposing different solutions to teams. Debugging skills and fast resolution of issues across Boomi processes.
- Analyze the client's business requirements and processes through document analysis, and
- Workflow analysis.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
Shift Lead
Cognizant
09.2022 - 03.2023
- Had been elevated as Shift Lead taking care of the EUC and IAM Operations for the same US Client
- Had been leading a Team of 12
Senior System Engineer
Cognizant
07.2021 - 08.2022
- Started working for a US based Client for EUC Support and IAM
- Been awarded best newcomer and Customer Champion
System Engineer
Cognizant
03.2020 - 05.2021
- Underwent 90 Days training on IT Support for various platforms including Active Directory, ITIL and EUC Support
Senior Process Executive
Cognizant
05.2018 - 03.2020
- Allocate work claims complete with turnaround time
- 100% Internal Audits to maintain accuracy and thus keep up quality to meet all SLAs’
- Listing of process are I handled: Call Tracking, Special Projects, Appeal
Process Executive
Cognizant
07.2016 - 04.2018
- Responsible for every & daily basis archived the Target
- As part of my role in the process daily activities, consolidate the activities done and share the same as an email to the leads before EOD
Education
Msc (IT) - Information Technology
Madras University
Bsc - Computer Science
Queen Mary’s College
ChennaiHSC -
Chennai Higher Secondary School
ChennaiSSLC -
Jaya Gopal Garodia Govt Higher Secondary School
ChennaiSkills
- Infrastructure monitoring
- Identity and Access Management
- Dell Boomi integration
- Worked on various connectors like SFTP, FTP, SAP, Database, and HTTP
- Knowing Boomi components, such as maps, API services,
- Worked in various profiles like XML, JSON, DATABASE, EDI
Accomplishments
- Received Hall of fames basis of performance.
- Training on the process and policies to the new associates.
- Accuracy has never been a problem and has always maintained 100%.
Certification
- Associate Integration developer
- Professional Integration developer
- Associate EDI developer
- Professional API developer
TOOLS USED
- Service Now, SCOM, Solar winds, VCenter Splunk, Zabbix, CS- Spectrum, Logic Monitor, App dynamics, TWS, Control
- Boomi, Freshdesk, Samanage, Datadog, AWS
Personal Information
- Date of Birth: 10/13/95
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
L1 / L2 Software Support / United Techno
Managed Cloud services, Sparc, BDS and Jockey, Arco, Bomb's
08.2023 - Current
Shift Lead
Cognizant
09.2022 - 03.2023
Senior System Engineer
Cognizant
07.2021 - 08.2022
System Engineer
Cognizant
03.2020 - 05.2021
Senior Process Executive
Cognizant
05.2018 - 03.2020
Process Executive
Cognizant
07.2016 - 04.2018
Msc (IT) - Information Technology
Madras University
Bsc - Computer Science
Queen Mary’s College
HSC -
Chennai Higher Secondary School
SSLC -
Jaya Gopal Garodia Govt Higher Secondary School
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