LAVANYA KONNE
Hyderabad
Summary
Dynamic Team Leader at Accenture with a proven track record in process improvement and performance tracking. Skilled in root cause analysis and effective communication, I have successfully enhanced team productivity and resolved complex quality disputes, driving significant operational efficiencies. Committed to fostering employee development and delivering impactful training initiatives.
Overview
6
6
years of professional experience
Work History
Team Leader
Accenture
Hyderabad
08.2025 - Current
- Led team meetings to discuss project updates and resolve issues.
- Implemented process improvements to streamline daily operations and reduce delays.
- Monitored team performance to ensure adherence to quality standards and deadlines.
- Developed training materials to support ongoing employee development initiatives.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed strategies for problem solving and conflict resolution among team members.
Master Calibrator
Accenture
07.2023 - 08.2025
- Impartial Decision-Making: Acting as a neutral third party in resolving disputes related to quality standards or other quality-related issues. Making fair and unbiased decisions based on evidence and applicable regulations.
- Dispute Resolution: Hearing and considering arguments and evidence presented by both parties involved in the dispute. Facilitating communication and negotiation between the parties to reach a mutually agreeable resolution. Issuing a binding decision (arbitration award) that resolves the dispute.
- Quality Assurance: Conduct thorough investigations into quality-related complaints to determine their validity. Serve as the primary contact for disseminating policy and procedure updates. Develop and maintain audit processes as required. Lead the preparation of Root Cause Analyses (RCAs) for escalated issues. Collaborate with all stakeholders to identify shared Training Needs (TNIs) arising from errors, ensuring weekly updates and conducting refresher sessions to address identified gaps. Recommend corrective and preventive actions to resolve quality issues.
- Policy Interpretation: Interpreting policy terms and conditions related to quality requirements. Resolving disputes arising from differing interpretations of quality clauses.
- Expert Testimony: Providing expert opinions on quality-related matters. Testifying in arbitration hearings to support their findings and conclusions.
- Additional Responsibility: Acting Quality Team Lead.
- Reviewing the work of auditors, giving them feedback, and providing training and support to help them grow.
- This includes taking steps to address any performance issues.
- Guiding team members, offering advice, and answering questions to ensure they understand their roles and responsibilities.
- Developing the skills and knowledge of team members through training, feedback, and one-on-one guidance.
- Assigning tasks to team members based on their skills and workload, ensuring clear expectations and deadlines.
- Tracking team progress, identifying potential roadblocks, and taking corrective action as needed.
- Regularly communicating with team members, stakeholders, and management, ensuring clear and timely information flow.
- Analyzing data, evaluating options, and making sound decisions based on the best interests of the team and the organization.
- Addressing challenges and obstacles faced by the team, finding creative solutions, and implementing effective strategies.
Quality Analyst
Accenture
01.2021 - 07.2023
- Analyzing and reviewing Operator profiles: This includes investigating content, escalating and resolving operator-related issues, and identifying patterns and trends in analyzed data.
- Ensuring compliance: Reviewing, confirming, and reporting on adherence to established processes and procedures.
- Conducting quality inspections: Performing quality inspections and documenting findings in accordance with defined audit processes and procedures.
- Maintaining quality standards: Meeting quality standards by creating error trend analyses and scorecards, and proposing immediate action plans to address identified issues.
- Supporting policy and procedure updates: Serving as the point of contact for policy and procedure updates, developing and maintaining audits as needed.
- Conducting Root Cause Analyses (RCAs): Preparing and conducting RCAs for escalated issues to identify and address underlying causes.
Content Moderator
Accenture
07.2019 - 01.2021
- Served as a Content Moderator for a leading software and platform, focusing on Trust & Safety initiatives.
- Key responsibilities included identifying and mitigating abuse, analyzing trends, and providing valuable insights to improve platform security.
Education
B.tech -
Aurora's scientific & technological institute
Hyderabad01.2018
Intermediate -
Narayana junior college
01.2014
SSC -
Sri Vani Niketan High School
01.2012
Skills
- Intermediate proficiency in Google Sheets and MS Excel
- Proficient in Google Forms
- Defect tracking systems
- QA process planning and execution
- Project management
- Team leadership
- Process improvement
- Performance tracking
- Root cause analysis
- Effective communication
- Training development
- Problem solving
- Feedback delivery
- Staff training and people management
Accomplishments
- Awarded as best performer consecutively for 3 months.
- Awarded as the best mentor support for Newbies.
- Scaled up as a backup for lead within 1 year in the Quality Team.
- Honored by Leadership for Quality Improvement (Core Values Recognition for Stewardship, Annual Award 2023-2024)
Languages
- Hindi, Native
- English, Advanced
Timeline
Team Leader
Accenture
08.2025 - Current
Master Calibrator
Accenture
07.2023 - 08.2025
Quality Analyst
Accenture
01.2021 - 07.2023
Content Moderator
Accenture
07.2019 - 01.2021
B.tech -
Aurora's scientific & technological institute
Intermediate -
Narayana junior college
SSC -
Sri Vani Niketan High School