Lavanya Maddipatla
Hyderabad
Summary
I seek to work in an organization where I can apply my knowledge and experience in the field of Database Administration. To succeed in an environment of growth and excellence where I can enhance my professional and interpersonal skills resulting in the complete growth of myself as an individual and the organization at large
Overall, 8 years of total experience with Technical and Non-Technical roles. 5+ years of experience as on quality specialist in Health care operations. 2 years of experience as an Oracle DBA in L1 roles. A strong team player with management, Presentation skills & interaction skills. Good co-ordination and communication with system administrators, business data analysts and development teams.
Overview
8
8
years of professional experience
Work History
Specialist
HCL Technologies
11.2021 - 07.2023
- Working on Scheduled Change Requests and Incidents either User or Monitoring tickets
- Creating of Database and dropping of databases as per request from customers in form of alerts
- Coordinating with Backup and OS team for scheduled activities on servers
- Monitoring the growth of Table spaces and adding a datafile to the tablespaces
- Created users, granted privileges, and created user profiles
- Rolling out communications for scheduling patching activities
- For Prod activities we communicate with user and create change request for tracking
- To prevent noise/alerts creating blackouts for the serves which are in outage
- Good knowledge on service now ticketing tool
- Taking RDS DB’s snapshot as per client’s requests
- Assigning tickets on daily basis to team members based on the priority
- Accounts unlock and password reset.
Quality Specialist
Optum Global Solutions
04.2017 - 11.2021
- Using of different tools like IDWS (identification of dollar work station) for reviewing the data provided by onshore for quality check
- Worked on Devlin tool for over paid claims and identified highest dollar value
- Data provided with claim numbers need to check through tool called ODAR for identifying incorrect over payments
- Ensuring all deadlines are met for all deliverables in a timely manner and keeping users informed
- Project status reporting for quality
- Task allocation to lower level, consolidation and reporting at the end
- Preparation of plans for different states and as well as quality as per their state regulation updates
- Analyzing the dollar amount of claims and identifying whether it is associated to United States
- Defect reporting and tracking
- Preparing Daily and Weekly Status Reports.
Claim Processing Executive
Hinduja Global Solutions (HGS)
02.2015 - 12.2016
- Re-adjudicating the claims
- Processing claims correctly and releasing payment to the provider by using CAS tool with in default date
- Resolving the provider issues and immediate response
- Processing the claims as per the client requirements
- Updating the team in regular intervals regarding the process updates
- Ensuring all the resources are being utilized at the optimum levels
- Handling the team in absence of team lead.
Education
BSc Computer science -
S V University, Sree Vidyanikethan Degree College
01.2014
12th (MPC) -
Board of Intermediate, Bhupal Junior College
01.2011
Matriculations -
Board of Secondary Education, Rayalaseema High School
01.2009
Skills
- Functional testing (User acceptance testing)
- Environment: M&R Cosmos, Emptoris, Webstrat, Devlin and IDWS
- MS Office: Word, Excel, Power Point, Excel
- Industries: Healthcare
- Tools & Utilities: PuTTY, Oracle Enterprise Managers, SQL developer, ServiceNow
- Operating Systems: Windows, Linux
Accomplishments
- Recipient of SPOT Recognition award for Quality work.
- Got appreciations from business for my hard work and efforts shown.
- Conducted knowledge sharing sessions to team members on the latest updates.
- Confidence, diligence and ability to take on challenging roles.
- Worked on multiple projects at the same time.
General Information - Date Of Birth
02/16/1994
Personal Information
- Passport Number: Yes
- Date of Birth: 02/16/94
Disclaimer
I hereby do solemnly affirm that the details furnished above are true to the best of my knowledge.
Timeline
Specialist
HCL Technologies
11.2021 - 07.2023
Quality Specialist
Optum Global Solutions
04.2017 - 11.2021
Claim Processing Executive
Hinduja Global Solutions (HGS)
02.2015 - 12.2016
BSc Computer science -
S V University, Sree Vidyanikethan Degree College
12th (MPC) -
Board of Intermediate, Bhupal Junior College
Matriculations -
Board of Secondary Education, Rayalaseema High School
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