Lavanya Madhusudhanan
Bangalore
Summary
Seasoned Compensation Analyst with 7 plus years of experience in Sales Commission & Compensation Process, Financial Tools, and MIS Reporting.
Profile SynopsisResearch driven Compensation Specialist with 7 plus years of experience in Processing of Bonus Payments and Order Commissions, rolling off Compensation plan changes by calculating monthly and quarterly earnings for 1200 plus sales employees across different geographical locations like LAD, APAC & JAPAN.
Overview
9
9
years of professional experience
Work History
Compensation Analyst
London Stock Exchange Group
Bangalore
06.2023 - 10.2023
- Performed detailed audits of commission statements to ensure compliance with company policies
- Evaluated the existing systems used by the department and suggested improvements needed
- Implemented new processes and procedures to enhance the efficiency in the commission payment process
- Created comprehensive documentation of all compensation related activities for future reference
- Developed and maintained the relationships with the internal and external stakeholders to ensure the accuracy of the commissions paid.
Commission Specialist
Insightsoftware International Pvt Ltd
Bangalore
01.2023 - 04.2023
- Commission calculation and publishing the statements in the Captivate tool and managing the monthly commissions payout
- Solving the queries related to the Commissions, statement issues as a SPOC for the commissions team
- Managed daily operations related to tracking, approving, paying out of employee commissions
- Collaborated with the team members to develop new approaches for resolving discrepancies in the commission payouts
- Implemented new procedures to streamline the process of tracking and managing commissions.
Senior Compensation Analyst
Oracle India Pvt Ltd
Bangalore
12.2015 - 01.2023
- Worked with cross functional team (Sales Operations & Finance Team) to ensure the commissions are rolled off to the stakeholders in the organisation
- SPOC for all the first line query handling for HRSSC, Sales Operation, Strategic Finance, Payroll and GL Team
- Managed the monthly & quarterly earnings for the sales employees as per compensation plan
- Maintained the databases of 700 Reps for their variable payout and employee bonus
- Verified the Sales Rep's compensation/commission plan containing his target, rates, attainment variable, comp plan start date to end date, eligibility of products to sell, currency and location to decide and finalize their eligibility criteria for their payouts
- Prepared documentation for Oracle's various lines of business for training the new joiners
- Created a pool of backup resources within the team to minimize key person dependability risks
- Created pay list reviewed the file and consolidated the payments from all the LOB's and reporting to the Manager on time
- Created hierarchy and generated the paylist in the ECA
- (Enterprise Compensation Application).
Customer Service Officer
HDFC Bank Credit Card Service Division
Bangalore
08.2014 - 09.2015
- Handled the inbound customers' calls & queries
- Maintained the TSF [Total Satisfaction Factor] above 90% during the service tenure
- Checked the log sheets and creating reports to the Lead and the Manager
- Ensured the ServiceQuality targets are met daily(TSF, ACW, ATT)
- Handled the card loan process and resolving customer queries as per the monthly& quarterly targets.
Education
MBA Finance -
KSOU
01.2015
Bachelor of Business Administration -
TNOU
01.2010
Skills
- Compensation Analysis and Management
- Process Auditing
- MIS Reporting
- Business Documentation
- Query Management
- Operations Management
- Oracle Finance Modules
- Customer Relationship Management
Training Awards
- Certified by LinkedIn Learning for Process Improvements Foundations.
- Have won the CEPA Award for Best Process Delivery for Q2 - FY2021-2022.
Profile Synopsis
Research driven Compensation Specialist with 7 plus years of experience in Processing of Bonus Payments and Order Commissions, rolling off Compensation plan changes by calculating monthly and quarterly earnings for 1200 plus sales employees across different geographical locations like LAD, APAC & JAPAN. SME for all the sales compensation related processes and mentor for all the new joining team members for the licensing & Service LOB Team.
Personal Information
Title: Sales Compensation Analyst
Languages
- English
- Hindi
- Bengali
- Kannada
- Tamil
Timeline
Compensation Analyst
London Stock Exchange Group
06.2023 - 10.2023
Commission Specialist
Insightsoftware International Pvt Ltd
01.2023 - 04.2023
Senior Compensation Analyst
Oracle India Pvt Ltd
12.2015 - 01.2023
Customer Service Officer
HDFC Bank Credit Card Service Division
08.2014 - 09.2015
MBA Finance -
KSOU
Bachelor of Business Administration -
TNOU
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