Certified in Tally ERP and Prime along with GST
Lavanya Mannewar
Jabalpur
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Service expertise, including competitive offerings, pricing, and market positioning.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Relationship Manager
ICICI Lombard General Insurance Company
04.2022 - Current
- Created customer support strategies to increase customer retention.
- Worked with clients to address and respond to client and partnership management issues.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Educated customers about Product or Service options and processed purchases.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Customer Service Associate
Shriram Comsoft Pvt Ltd
08.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
Education
B.com (Hons) - Commerce & Accounts
St. Aloysius College
Jabalpur 07.2017 - 07.2020
10th - High School
WSEC High School
Jabalpur 04.2014 - 05.2015
12th - Higher Secondary School
Maharashtra High School
Jabalpur 04.2016 - 06.2017
Skills
Team Building
Software
Knowledge in excel and google sheets
Certification
Certified in Bajaj Finserv programme for banking Insurance and Finance.
Accomplishments
- Documented and resolved customer issues by helping them which led to company success in less amount of time.
- Supervised team of On the job newbies to achieve their targets.
- Trained supervisors as well subordinates to improve their skills for better growth of given tasks.
Interests
Reading books
Seeking knowledge
Learning new things
Timeline
Customer Relationship Manager
ICICI Lombard General Insurance Company
04.2022 - Current
Certified in Bajaj Finserv programme for banking Insurance and Finance.
08-2021
Customer Service Associate
Shriram Comsoft Pvt Ltd
08.2020 - 03.2022
B.com (Hons) - Commerce & Accounts
St. Aloysius College
07.2017 - 07.2020
12th - Higher Secondary School
Maharashtra High School
04.2016 - 06.2017
10th - High School
WSEC High School
04.2014 - 05.2015