Sana A
Customer Relationship Manager
Chennai
Summary
Name : Jeevitha (a) Sana
Father : Dhatsanamoorthy
Address : 96/2A Desiganantha Puram power lane vyasapadi Chennai 39
Mobile: 7806971377
Qualification : B.Sc Chemistry
Marital status: married
Religion: Muslim
Overview
6
6
years of professional experience
Work History
Customer Relationship Manager
Connection Point
India
03.2022 - 04.2024
- Developed detailed plans based on broad guidance and direction.
- Assisted finance department in managing outstanding invoices from delinquent accounts, thereby reducing collection periods and improving cash flow management.
- Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
Telly Caller
FOMRA
Chennai
09.2019 - 02.2022
- Developed extensive knowledge of products and services to better assist customers.
Telly Caller
Alliance
Chennai
01.2019 - 10.2019
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Proactively identified potential areas for improvement within the call center operations, offering suggestions to management for enhancing overall efficiency and customer experience.
- Set up appointments with interested customers according to schedule availability.
- Boosted client retention rates by providing timely follow-ups and maintaining strong relationships with key accounts.
Telly Caller
Vertex
Chennai
01.2018 - 12.2018
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
Arts And Science - Bsc Chemistry
Dr Ambedkar Arts And Science College Vyasapadi
Chennai 05.2018
HSC - 12th
ADW Girls Hr Sec School,vyasarpadi
Chennai 05.2015
SSLC - 10th
Govt ADW Girls Hr Sec School,vyasarpadi
Chennai 05.2013
Skills
Problem-solving aptitude
Business Planning
Reliability
Team building
Work Planning and Prioritization
Account Management
Positive Attitude
Excellent Communication
Multitasking
Self Motivation
Analytical Skills
Computer Skills
Relationship Building
Revenue Forecasting
Performance Evaluation
Technical Proficiency
Human Resources Management
Timeline
Customer Relationship Manager
Connection Point
03.2022 - 04.2024
Telly Caller
FOMRA
09.2019 - 02.2022
Telly Caller
Alliance
01.2019 - 10.2019
Telly Caller
Vertex
01.2018 - 12.2018
Arts And Science - Bsc Chemistry
Dr Ambedkar Arts And Science College Vyasapadi
HSC - 12th
ADW Girls Hr Sec School,vyasarpadi
SSLC - 10th
Govt ADW Girls Hr Sec School,vyasarpadi