Sana A
Customer Relationship Manager
Chennai
Summary
Name : Jeevitha (a) Sana
Father : Dhatsanamoorthy
Address : 96/2A Desiganantha Puram power lane vyasapadi Chennai 39
Mobile: 7806971377
Qualification : B.Sc Chemistry
Marital status: married
Religion: Muslim
Overview
6
6
years of professional experience
Work History
Customer Relationship Manager
Connection Point
India
03.2022 - 04.2024
- Developed detailed plans based on broad guidance and direction.
- Assisted finance department in managing outstanding invoices from delinquent accounts, thereby reducing collection periods and improving cash flow management.
- Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
Telly Caller
FOMRA
Chennai
09.2019 - 02.2022
- Developed extensive knowledge of products and services to better assist customers.
Telly Caller
Alliance
Chennai
01.2019 - 10.2019
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Proactively identified potential areas for improvement within the call center operations, offering suggestions to management for enhancing overall efficiency and customer experience.
- Set up appointments with interested customers according to schedule availability.
- Boosted client retention rates by providing timely follow-ups and maintaining strong relationships with key accounts.
Telly Caller
Vertex
Chennai
01.2018 - 12.2018
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
Arts And Science - Bsc Chemistry
Dr Ambedkar Arts And Science College Vyasapadi
Chennai 05.2018
HSC - 12th
ADW Girls Hr Sec School,vyasarpadi
Chennai 05.2015
SSLC - 10th
Govt ADW Girls Hr Sec School,vyasarpadi
Chennai 05.2013
Skills
Problem-solving aptitude
Timeline
Customer Relationship Manager
Connection Point
03.2022 - 04.2024
Telly Caller
FOMRA
09.2019 - 02.2022
Telly Caller
Alliance
01.2019 - 10.2019
Telly Caller
Vertex
01.2018 - 12.2018
Arts And Science - Bsc Chemistry
Dr Ambedkar Arts And Science College Vyasapadi
HSC - 12th
ADW Girls Hr Sec School,vyasarpadi
SSLC - 10th
Govt ADW Girls Hr Sec School,vyasarpadi
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