Divya Mukeshbhai Gosai
Dhrol
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
3
3
years of professional experience
Work History
Customer Relationship Manager
Sidhdhivinayak Mahindra Motors
Morbi
08.2023 - Current
- Provided technical support for customers when needed.
- Organized promotional events to attract new customers.
- Created and managed customer relationship management databases.
- Analyzed customer data to identify potential problems or areas of improvement.
- Maintained accurate records of customer interactions and transactions for future reference.
- Created surveys to gather feedback from customers about their experiences.
- Generated reports on customer feedback and identified areas of improvement.
- Resolved customer complaints in a timely manner.
Billing Executive
Laxmi Diamond
Surat
01.2022 - 12.2022
- Processed customer payments and generated monthly statements.
- Maintained up-to-date records of all billing activities in an organized manner.
- Prepared invoices for customers based on product and service usage or flat fees.
Education
HSC -
Shree Gram Panchayat High Secondary School
Latipar07-2021
SSC -
Shree Gram Panchayat High School
Latipar03-2019
B.Com -
Bhavan's Shri A. K. Doshi Mahila College
JamnagarSkills
- Staff Management
- Document Preparation
- Customer Support
- Customer Retention Strategies
- Customer Service
- Problem-solving aptitude
Languages
Gujarati
First Language
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Affiliations
- Customer relative Manager In Mahindra Showroom
- In Diamond Sectot Billing Department
hobbies
- Travelling
- Watching Movie
- Making New Friends
Birth date
- 14/06/2004
Timeline
Customer Relationship Manager
Sidhdhivinayak Mahindra Motors
08.2023 - Current
Billing Executive
Laxmi Diamond
01.2022 - 12.2022
HSC -
Shree Gram Panchayat High Secondary School
SSC -
Shree Gram Panchayat High School
B.Com -
Bhavan's Shri A. K. Doshi Mahila College
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