Lavanya N BN
Senior Process Associate
Bengaluru
Summary
Result-oriented individual with 4+ years of experience, exhibiting strong management skills, employee and end-to-end project. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Senior process associate
Amazon
07.2022 - Current
- Company Overview: Amazon Development Center India, Bangalore, KA
- Identified and resolved process issues to drive optimal workflow and business growth.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Managing a team of 15 to 20 FTE's with process knowledge
- Subject Matter Expert for pricing team
- Training the new hires and helping them to learn how the process works
- Allocation/Validation of job for the associates on daily basis
- Contact between Stake holders
- Suggesting new process improvement ideas which could help associate work easier Kaizen initiator & motivating team to perform to its best
- Mentoring the existing associates where they require support
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-day-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Supported organisational strategy by cascading processes to reach revenue and service goals
- Achieved targets by handling queries promptly and sharing comprehensive product knowledge
- Presented reports and solutions to clients and management team members with compelling communication style
- Met month-end reporting objectives and deadlines.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Process associate
Amazon
11.2020 - 07.2022
- Company Overview: Amazon Development Center India, Bangalore, KA
- Mapping products
- Will be responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits and process improvement activities
- Involves auditing operations teams & system outputs, suggesting and implementing process/system improvements
- Responsible to audit, track and maintain the quality metrics of assigned processes
- Amazon Development Center India, Bangalore, KA
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Inside sales executive
Cloudnix
02.2020 - 11.2020
- Company Overview: Internship as inside sales executive for a product called shopnix (e-commerce)
- Internship as inside sales executive for a product called shopnix (e-commerce)
- Boosted customer satisfaction by providing timely and accurate information about products, pricing, and promotions.
Internship in Android development
Glisten
06.2018 - 07.2018
- Company Overview: Internship in Android development
- Good communication
- Experience in Microsoft excel, word
- SQL
- Marketing skills
- Resistance to stress
- Internship in Android development
Education
BE -
Bnmit
01.2019 - 12.2019
Skills
Linguistic Skills: English, Hindi,Kannada;
Computer Skills: Microsoft Office (Word, Excel & PowerPoint),
Soft Skills: Communication Skills , Management Skills, Innovation and Process Improvement , Adaptability, Presentation Skills
Personal Interests: Cooking, Dancing, Painting
Timeline
Senior process associate
Amazon
07.2022 - Current
Process associate
Amazon
11.2020 - 07.2022
Inside sales executive
Cloudnix
02.2020 - 11.2020
BE -
Bnmit
01.2019 - 12.2019
Internship in Android development
Glisten
06.2018 - 07.2018
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