Lavanya Shetty
Thane
Summary
Experienced business professional with strong focus on driving organizational success and fostering team collaboration. Adept at strategic planning, financial management, and process optimization, consistently delivering impactful results. Known for adaptability and reliability, ensuring seamless alignment with evolving business needs. Skilled in leadership, project management, and stakeholder engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business Manager
Service Lee Technologies
Mumbai
08.2020 - Current
- Enabled large-scale seller/partner onboarding and support operations, including 8 partner onboardings and 3 business integrations, ensuring seamless transition, SOP alignment, and compliance readiness.
- Managed enterprise e-commerce accounts (Dell, Apple, Lenovo, Acer, Vivo) contributing ₹50+ crore annual revenue.
- Reduced onboarding and support TAT from 7 days to 1 day through automation, workflow redesign, and capacity optimization.
- Built and maintained 20+ Tableau dashboards tracking SLA performance, quality metrics, productivity, and escalation trends for leadership reviews.
- Scaled PAN-India partner operations, including vendor onboarding, contract negotiations, and performance governance.
- Implemented WhatsApp chatbot and automated support channels, improving response times and seller experience.
- Scaled operations on Amazon & Flipkart, driving consistent monthly revenue of ₹1 Cr+ through effective portfolio planning and campaign execution.
- Automated invoicing and reporting processes, achieving 98% billing accuracy and saving 10+ man-hours per week.
- Partnered with Technology teams to launch Advance Partner Wallet, improving cash flow by ₹10 crore and reducing debtor days from 56 to 39.
- Drove new product launches and trade-in
programs, resulting in a 20% uplift in program
revenue and improved platform visibility. - Recruited, trained, and mentored teams on service quality, compliance, and escalation handling, fostering a performance-driven culture.
Assistant Manager
Altisource Business Solutions Pvt.Ltd
Mumbai
09.2013 - 04.2020
- Supervised day-to-day operations to meet performance, quality, and service benchmarks, consistently maintaining SLA adherence at 98%.
- Managed a team of 30 associates and 3 team leads, overseeing vendor management, compliance, and risk control for U.S.-based operations.
- Implemented automation initiatives to digitize contract signing and follow-up workflows, improving inventory turnover by 60 days.
- Led process enhancements in due diligence and onboarding workflows, ensuring alignment with internal policies and regulatory standards.
- Improved liquidation of occupied assets by 20%, significantly enhancing overall program health and recovery metrics.
- Designed and launched a Balanced Scorecard and rebuttal tracking process for partner attorney firms, enabling structured performance evaluations.
- Partnered with Audit and Compliance teams to identify operational risks, implement remediation plans, and strengthen governance controls.
- Facilitated weekly team meetings to align goals, monitor progress, and drive a culture of accountability and continuous improvement.
Eviction Coordinator
Ocwen Business Solutions
Mumbai
07.2009 - 08.2013
- Managed end-to-end case processing, ensuring timely resolution of legal proceedings in adherence to state-mandated timelines.
- Developed and maintained standard operating procedures (SOPs), enhancing workflow efficiency and achieving 99% compliance with quality standards.
- Created data-driven reports and dashboards to monitor legal and financial performance metrics, supporting strategic decision-making for senior leadership.
- Part of the pilot batch for new process deployment; designed training materials and successfully onboarded new team members.
- Demonstrated a strong ability to quickly learn and adapt in dynamic environments, contributing to smooth transitions and continuous improvement.
Education
Associate Company Secretary - Corporate Law
Institute of Company Secretaries of India
Mumbai04-2018
BBA - Business Management
Mumbai University
Mumbai04-2009
Skills
- Operations Management
- Project Management & Implementation
- Strategic Initiatives & Business Transformation
- P&L & Cost Management
- Team Leadership & People Management
- Seller / Account Management
- Process Improvement
- Stakeholder & Cross-Functional Management
Certification
- Green Belt Six Sigma Certification from Varsigma
- PMP Certification from PMI
Timeline
Senior Business Manager
Service Lee Technologies
08.2020 - Current
Assistant Manager
Altisource Business Solutions Pvt.Ltd
09.2013 - 04.2020
Eviction Coordinator
Ocwen Business Solutions
07.2009 - 08.2013
Associate Company Secretary - Corporate Law
Institute of Company Secretaries of India
BBA - Business Management
Mumbai University