Lavanya K Golakaram
Senior IT Delivery Manager
Hyderabad,TG
Summary
Lavanya is a Senior Delivery Manager in Capgemini Cloud and Infrastructure Practice. Lavanya has overall 14 years of IT experience handling global service delivery in Infrastructure and Cloud practice along with Project and Program management. She is also heading security operations for CISO office in the current role.
Astute Service Manager, talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
9
9
Certifications
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Senior Service Delivery Manager
Capgemini
Hyderabad, Telengana
05.2018 - Current
- Planned and managed full Agile scrum IT Infrastructure project lifecycles, from conception through final completion.
- Have experience working with Jira, Azure Boards, Azure pipelines (CI/CD), automated builds and GIT repositories.
- Supporting 28 global clients of health care and pharmaceutical backgrounds, with a data partner and specialty partners base of 900+ customers.
- Responsible for hosting platform of both PHI HIPAA compliant and Non-PHI complaint data within private and public clouds (Rackspace, Armor, AWS, Azure).
- Manages Infrastructure technical team of 38 resources (and growing) comprising of Cloud AWS and Azure engineers, Oracle, ETL, VMware, Windows and Linux administrators, Security Analysts along with QlikView, QlikSense, Tableau and API Mule developers and admins.
- Handled Azure and AWS cloud migration part of application modernization initiative, where involved in complete re-architecture of analytics solution, a 7-month POC which includes developing template based, micro-services to enable plug and play solutions across any industry, eliminating redundancy in maintenance and operationalization of one customer.
- Planned and implemented actual migration, a project spread across 2 years without impacting current deliverables with a 3-week hyper-care inclusion before permanently decommissioning the virtual environment. Also, responsible for driving the strategic initiative of application modernization, obtain leadership buy-in related to investment, track ROI and ensure set goals or objectives are achieved part of this initiative.
- Key account management supporting 4 programs with a revenue of 6 million USD.
- Managed pre sales support, RFP, SOW, contract renewals, upselling, cost model, revenue management, client onboarding along with development and operations support.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated new hire recruitment, training and development.
- Implemented Kanban to limit WIP tasks and improve overall efficiency of the project and operations.
- ISO lead auditor responsible for both internal and external information security audits. Responsible for
- Successfully lead and achieved Hyderabad and Wayne office ISO27001 Information security and HIPAA certificate credentials.
- Coming to organizational initiatives, part of POPSH (Policy on Prevention of Sexual Harassment) committee as a leadership member reviewing cases and taking required decisions.
Global Service Delivery Manager
Optum Global Solutions
Hyderabad, Telengana
10.2010 - 06.2017
- HealthCare, Insurance and Telecommunications Products – Optum International.
- Global Service delivery manager for Optum International business responsible for UK, USA, Canada, Australia and Brazil international locations service delivery that includes new services creation, modifying existing services, service deactivation, preparing & reviewing SLA/OLA documents in agreement to customer/vendors contracts.
- Achieving defined SLA’s, improving SLA’s by analyzing availability reports and handling service engagement reviews with customers and third-party vendors.
- Providing leadership dashboard reports to C-level executives.
- Responsible for managing a team 50+ global resources with direct and dotted reporting structure supporting 120 healthcare applications delivery.
- This comprises of SQL database, Windows and Linux engineers along with devops engineers.
- Also, handled Operations Management for UHG global datacenters located in USA, India, Ireland and Manila (storage, compute, networking, middleware and infrastructure application development teams) leading server build, security operations, incident and problem management teams along with projects and change teams working in India and Manila.
- Responsible for developers working on .Net and java, angular JS related to vfoglight and server database application development.
- Team size handled while operations management was around 40.
- Build and support, cloud using HP Operations Orchestration to achieve self-provisioning of virtual machines.
- Handled cloud migrations, lift and shift within AWS and Azure that are Iaas based services.
- While this tenure in UHG, was also part of building new sites and teams, within Hyderabad, Noida, Ireland and Manila along with handling several project transitions from USA.
- Part of Vital Signs core committee as an organizational initiative related to employee engagement to support and voice in changes to improve employee workplace satisfaction.
Systems Engineer
CSC India Pvt Ltd/DXC
01.2006 - 01.2010
- IT Consulting/Services – Telecommunications/Mining Clients.
- Manage a team of 12 resources, handling administration of Windows, Exchange servers, Server Decommissions/Commissions, Installation of OS, Applications, and Migration of Servers.
- Incident Change and Problem Management along with Scripting to automate regular tasks.
- Contributed to organizational initiative as an internal trainer providing trainings on VB Scripting and ITIL.
- Trainings & Affiliations.
- Azure Fundamentals certified (2020).
Education
MBA - Business Management
XLRI
Jamshedpur 12.2017 - 04.2019
Bachelor of Technology - Computer Science & Information Technology
JNTU
05.2002 - 04.2006
No Degree - Key Account Management
IIM Calcutta
Calcutta 11.2017 - 11.2017
Skills
Project and Program Management
Lean Six Sigma (Yellow, White and Green belt certified)
Agile Scrum
Key Account management
Service Delivery Management
Lead Information Security Auditor
Kanban
Azure Devops
Risk Assessments
HIPAA Implementation
ITIL Expert
IT Infrastructure, Datacenter
Pen Testing, OWASP and Static Application Testing
Vendor Management
Disaster recovery and BCP
Client relationship management
Strategic Planning
Additional Information
- Scored 95% in vital signs which is employee annual survey on Managers’ Effectiveness Index (MEI) and Employee Engagement where a certificate from CEO have been awarded along with featuring in international internal web site. Award Title: Trailblazer Manager. Received several SPOT awards for high team performance and Opal and Ruby award recognition for continuous improvement measures driven within service delivery. Page 1 / 2 CV
Certification
Agile Prince2 Foundation and Practitioner
Timeline
Agile Prince2 Foundation and Practitioner
01-2021
Harvard Manage Mentor
12-2020
Azure Fundamentals
01-2020
Senior Service Delivery Manager
Capgemini
05.2018 - Current
MBA - Business Management
XLRI
12.2017 - 04.2019
No Degree - Key Account Management
IIM Calcutta
11.2017 - 11.2017
ITIL Expert Certified
03-2017
Agile PSM and Kanban
06-2015
Six Sigma Lean, white, yellow and green belt
03-2011
Leadership Essentials, United Managers Program
12-2010
Global Service Delivery Manager
Optum Global Solutions
10.2010 - 06.2017
MCSA, Microsoft 2008 Cluster, PowerShell 3.0, vSphere 4 and 5 certified
11-2006
Systems Engineer
CSC India Pvt Ltd/DXC
01.2006 - 01.2010
Bachelor of Technology - Computer Science & Information Technology
JNTU
05.2002 - 04.2006