Veera V N Varaprasad P

Customer: Novartis

Domain: Pharma/ Healthcare

• Handling an account worth 11 million as a service delivery manager
• Managed daily operations of the business, including personnel management, customer service, financial reporting and budgeting.
• Developed and implemented service delivery strategies to ensure customer satisfaction.
• Identified areas of improvement in existing processes and developed plans to address them.
• Monitored daily operations, identified issues, and provided solutions to resolve them quickly.
• Conducted regular meetings with clients and stakeholders to review performance metrics and discuss potential improvements.
• Managed a team of service delivery professionals to ensure timely completion of projects.
• Created comprehensive reports on various aspects of service delivery performance for executive review.
• Provided guidance and support to team members on complex technical challenges.
• Drafted detailed project plans outlining timelines, deliverables, resources needed.
• Collaborated with other departments to facilitate smooth transition from development to production environment.
• Resolved escalated customer complaints promptly by providing appropriate solutions.
• Facilitated communication between different levels of management in order to maximize productivity levels.
• Ensured that all activities were completed within budgetary constraints without compromising quality standards.
• Managed service delivery expectations.
• Developed long lasting and effective relationships with clients by providing onboarding, in-depth training and continuous technology support.
• Identified new business opportunities through competitive analysis.
• Provided technical support to the sales team during customer interactions.
• Negotiated contracts with vendors, customers, and partners to ensure optimal terms.
• Supporting Request for Proposal (RFP) submissions
• Assisted in the development of pricing strategies based on market conditions.
• Interacted with clients and sales team to understand requirements, identify current pain points and design solutions to win business.
• Supported sales team members to drive growth and development.
• Developed and implemented pre-sales strategies to maximize sales efficiency.
• Monitored financial performance of projects including budgeting, forecasting, billing invoices and collections.

Customer: Volkswagen, Royal Bank of Scotland, Cathey Pacific Airways

• Managed the Build and Release process for multiple software projects.
• Created build plans, release notes, and deployment documents.
• Coordinated with development teams to ensure builds met quality standards.
• Led daily scrum meetings as part of Agile development processes.
• Worked with project stakeholders in QA, development and business analysis to achieve objectives.
• Compiled and reviewed progress data in order to assess timelines and project plans.
• Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
• Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
• Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
• Led strategic planning sessions for design and construction management.
• Created cost-effective solutions for customers to optimize their cloud infrastructure.
• Provided technical guidance to development teams to build scalable applications on the Microsoft Azure platform.
• Designed secure access control policies for users and applications to ensure data security in the cloud environment.

Customer: Accenture

Client: Volkswagen, Royal Bank of Scotland, Cathey Pacific Airways

• Deployed as consultant to Accenture as Manager- Build & Release

Projects: Insurance systems

• Developed, documented, and maintained software release processes that adhere to industry standards and best practices.
• Reviewed release plans, coordinated activities with project teams and stakeholders to ensure successful execution of releases.
• Created detailed change management reports outlining the scope of changes included in each release.
• Managed the communication process between development, QA, operations, vendors, customers and other stakeholders throughout the entire release cycle.
• Monitored application performance after deployment to ensure quality assurance objectives were met.
• Coordinated user acceptance testing activities prior to production deployments.
• Ensured all necessary approvals were obtained before rolling out new versions of applications into production environments.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Implemented DevOps tools such as Jenkins, Kubernetes, Docker for automating deployment process.
• Automated tasks related to deployment, configuration management, monitoring, testing. using DevOps tools such as Ansible or Chef.

Customer: Cisco

Role: Build and Release Lead

• Built CI and CD pipelines using DevOps Tools like teamcity and Jenkins to facilitate rapid deployments of new releases into production environments seamlessly.

Customer: Telstra

Domain: Telecome

Responsibilities:

• Developed and maintained build scripts for automating the software builds.
• Created and maintained release plans, schedules, and documentation.
• Managed source code repositories using version control systems such as Subversion, GIT.
• Implemented automation solutions to streamline the software deployment process.

• Developed and implemented system security policies, procedures and standards for the organization.
• Analyzed intricate server issues and supported large enterprise and business-critical applications.