13+ Years experience in people management, IT Service Management and IT Enabled services Expert at Stakeholder & Client relationship Management across varied sectors like Telecommunication, Retail, Banking & Finance, Shipping & Logistics . Proven track record in Client Onboarding, Change Management and Handling Knowledge Transition onsite at Client Location Highly motivated, energetic individual, good communication skills
Hi, I’m
Lavanya Thumbal Kanaharaju
Manager Customer Onboarding
Chennai
Summary
Overview
13
years of professional experience
13
years of post-secondary education
4
Certifications
Work History
FreshworksChennai
Lead Customer Onboarding
03.2021 - Current
Job overview
Wipro TechnologiesSheffield
ITIL CONSULTANT
07.2019 - 10.2019
Job overview
Verizon Data services
SERVICE DELIVERY MANAGER
06.2015 - 04.2018
Job overview
Wipro Technologies
OPERATIONS LEAD/ INCIDENT MANAGER
07.2014 - 06.2015
Job overview
Artech Infosystems pvt Ltd
PROJECT LEAD
09.2012 - 12.2013
Job overview
Maersk Global Servicescopenhagen
ITIS EXECUTIVE
12.2010 - 03.2012
Job overview
Cognizant TechnologySolutions
SR. SYSTEMS EXECUTIVE
03.2009 - 09.2010
Job overview
HCL Technologies Ltd
TECHNICAL SUPPORT OFFICER
06.2006 - 10.2008
Job overview
Education
Anna University
MBA from Human ResourceManagement
04.2001 - 04.2009
University Overview
Government College of Technology
Bachelor of Technology from Industrial Biotechnology
06.2002 - 04.2007
University Overview
Skills
Decision Makingundefined
Accomplishments
Accomplishments
- Represented Company at a business critical onsite Project Transition travelled to Denmark.
- Successfully completed the project in Honda by increasing the quality score from 50% to 95% and maintained the same
- Implemented the Six Sigma practises in Audit process in Saint Gobain and Manpower and delivered desired and consistance results
- Single handedly generated a revenue of 100000 $ to Verizon data services through exceptional service delivery and received reward for the same
- Groomed and Trained 12 member team virtually during Covid and was recognised as phenomenal Leader.
Certification
ITIL V3 Intermediate(SO,ST,SOA)
Timeline
Lead Customer Onboarding
Freshworks
03.2021 - Current
ITIL CONSULTANT
Wipro Technologies
07.2019 - 10.2019
SERVICE DELIVERY MANAGER
Verizon Data services
06.2015 - 04.2018
OPERATIONS LEAD/ INCIDENT MANAGER
Wipro Technologies
07.2014 - 06.2015
PROJECT LEAD
Artech Infosystems pvt Ltd
09.2012 - 12.2013
ITIS EXECUTIVE
Maersk Global Services
12.2010 - 03.2012
SR. SYSTEMS EXECUTIVE
Cognizant TechnologySolutions
03.2009 - 09.2010
TECHNICAL SUPPORT OFFICER
HCL Technologies Ltd
06.2006 - 10.2008
Government College of Technology
Bachelor of Technology from Industrial Biotechnology
06.2002 - 04.2007
Anna University
MBA from Human ResourceManagement
04.2001 - 04.2009
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