LAVITA DSOUZA
Dubai
Summary
Dynamic and results-driven financial services professional with over 14 years of experience in client servicing, investor relations, and regulatory compliance across wealth management, asset management, and alternative investments. Proven expertise in managing large teams, spearheading strategic initiatives, and streamlining client service processes to enhance operational efficiency. Recognized for leadership excellence, problem-solving abilities, and consistently exceeding service benchmarks. Strong knowledge of KYC, AML, SEBI regulations, and a track record of liaising effectively with compliance, operations, and risk teams.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Associate Vice President - Client Servicing
360 ONE Asset Management Ltd
Mumbai, India
11.2019 - 03.2025
- Leading West Region as Cluster Head, managing team of 10 service managers supporting branch sales with client onboarding and servicing across PMS, AIF, and MF products
- Leading investor relations for PMS regulatory records (SEBI) and SPOC for key channel partners
- Coordinated daily tasks, ensuring smooth workflow within team.
- Monitoring team performance and transaction closures within TAT through CRM-based dashboards
- Spearheaded team training programs for both new and existing members, complemented by creation of comprehensive SOPs in centralized digital repository.
- Enabled team skill enhancement by assigning HR training modules on interpersonal communication and client relationship management.
- Initiated quarterly process review meetings, driving continuous improvement across service delivery and operational workflows.
- Collaborating with RTAs for improvements in BAU activities and MIS accuracy; liaising with product, operations, compliance, risk & legal for exception handling
- Regularly benchmarked industry peers to align processes with best-in-class standards within regulatory frameworks.
- Contributed in building new analytics system, reducing response time by 50% by integrating advanced CRM technologies
- Optimized client onboarding process, increasing onboarding efficiency by 75% implementing automated solutions
Manager Client Servicing
Alchemy Capital Management Pvt Ltd
Mumbai, India
06.2016 - 11.2019
- Managed channel distribution servicing for banks, national distributors, and IFAs.
- Confidently handled customer enquires and transactions within high volume call environment.
- Processed account openings for resident, NRI, and corporate clients.
- Addressed client inquiries and concerns promptly, maintaining high standard of customer service.
- Trained and inducted new employees for seamless team integration. Independently handled audit queries, ensuring compliance readiness.
- Coordinated distributor empanelment and prepared distribution agreements with compliance and operations teams for new partners
- Coordinated with departments to ensure seamless execution of projects.
- Delivered excellent customer service, resulting in repeat business.
Client Service Officer
BNP Paribas Wealth Management Ltd
Mumbai, India
04.2011 - 05.2016
- Supported five Senior Relationship Managers and Zonal Head in delivering client services to HNI, Ultra-HNI, and NRI clients.
- Attended client meetings with Relationship Managers for relationship support.
- Handled onboarding of resident, NRI, and corporate clients across banking platforms.
- Maintained transaction records, RTGS logs, and client servicing dashboards.
- Managed end-to-end Loan Against Shares documentation and proactively informed investors of interest payment schedules to ensure timely compliance and avoid penalties.
- Provided investors with customized, periodic reports summarizing performance and status of their investments
- Coordinated with AMCs on service-related queries and transactions.
- Ensured timely completion of annual KYC for Bank and PMS clients.
- Maintained database integrity for efficient record keeping.
Education
Bachelor of Commerce - Accounts and Finance
University of Mumbai - Tolani College
Mumbai 06.2010 - 04.2011
Skills
- Leadership
- Strategic Execution
- Problem Solver
- Process Improvement
- Escalation Handling
- Product Knowledge
- Training and Development
- Risk Mitigation
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Accomplishments
- Best Client Servicing Manager, Alchemy Capital Management, 2019
- Best Service Excellence Team Leader Award, 360 One Asset Management Ltd, 2025
Languages
English
Hindi
Marathi
Custom
- Community Service
- Active participation in church activities and local NGO's
- Listening music
- Travelling
- Gardening
Affiliations
- Travelling, Listening Music
- Committed to social responsibility through active participation in community service initiatives with local NGOs.
Timeline
Associate Vice President - Client Servicing
360 ONE Asset Management Ltd
11.2019 - 03.2025
Manager Client Servicing
Alchemy Capital Management Pvt Ltd
06.2016 - 11.2019
Client Service Officer
BNP Paribas Wealth Management Ltd
04.2011 - 05.2016
Bachelor of Commerce - Accounts and Finance
University of Mumbai - Tolani College
06.2010 - 04.2011
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