LAVITA DSOUZA
Thane
Summary
Dynamic and results-driven financial services professional with over 14 years of experience in client servicing, investor relations, and regulatory compliance across wealth management, asset management, and alternative investments. Proven expertise in managing team, spearheading strategic initiatives, and streamlining client service processes to enhance operational efficiency. Recognized for leadership excellence, problem-solving abilities, and consistently exceeding service benchmarks with strong knowledge of KYC, AML, SEBI regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Vice President – Client Servicing
360 One Asset Management Ltd
11.2019 - Current
- Leading West Zone as Regional Head, managing team of 10 service managers supporting distributor and client onboarding and servicing across products of PMS, AIF, and MF.
- Single point of contact for key channel partners, driving effective communication and proactive issue resolution.
- Collaborating with RTAs for improvements in BAU activities, liaising with product, operations, compliance, risk & legal for exception handling.
- Review AIF and PMS application forms to ensure compliance with regulatory changes prior to circulation.
- Owned the end-to-end process of drafting SOPs, coordinating internal reviews, publishing finalized documents in the digital library, followed by training to the PAN India service team.
- Benchmarked processes against industry peers to identify and implement best-in-class practices within regulatory frameworks
- Monitoring transaction closures for TAT and First-Time Resolution (FTR) compliance using CRM-based dashboards, supporting quarterly performance reviews and service excellence recognition.
- Enabled team skill development by assigning HR-led training modules on interpersonal communication, stress management, and task handling, while actively tracking application in daily operations
- Honored with the Best Service Team award in recognition of consistent process compliance, initiative-driven improvements and proactive team performance
Manager Client Servicing
Alchemy Capital Management Ltd
08.2016 - 11.2019
- Managed channel distribution servicing for banks, national distributors, and IFAs.
- Confidently handled customer enquiries and transactions within high volume call environment.
- Processed account openings for resident, NRI, and corporate clients.
- Addressed client inquiries and concerns promptly, maintaining high standard of customer service.
- Trained and inducted new employees for seamless team integration. Independently handled audit queries, ensuring compliance readiness.
- Coordinated distributor empanelment and prepared distribution agreements with compliance and operations teams for new partners
- Coordinated with departments to ensure seamless execution of projects.
- Delivered excellent customer service, resulting in repeat business.
Client Service Officer
BNP Paribas Wealth Management Ltd
04.2011 - 05.2016
- Supported five Senior Relationship Managers and Zonal Head in delivering client services to HNI, Ultra-HNI, and NRI clients.
- Attended client meetings with Relationship Managers for relationship support.
- Handled onboarding of resident, NRI, and corporate clients across banking platforms.Maintained transaction records, RTGS logs, and client servicing dashboards.
- Managed end-to-end Loan Against Shares documentation and proactively informed investors of interest payment schedules to ensure timely compliance and avoid penalties.
- Provided investors with customized, periodic reports summarizing performance and status of their investments
- Coordinated with AMCs on service-related queries and transactions.
- Ensured timely completion of annual KYC for Bank and PMS clients.
Education
Bachelor of Commerce - undefined
University of Mumbai
04.2011
Skills
- Leadership
- Strategic Execution
- Problem Solver
- Process Improvement
- Escalation Handling
- Product Understanding
- Digital Mindset
- Training and Development
- Risk Mitigation
Accomplishments
- Best Client Servicing Manager, Alchemy Capital Management, 2019
- Best Service Excellence Team Leader Award, 360 One Asset Management Ltd, 2025
Certification
NISM VA – Mutual Fund Distribution
LANGUAGES
English
Hindi
Marathi
Hobbies and Interests
Dancing, Reading, Gardening
Timeline
Associate Vice President – Client Servicing
360 One Asset Management Ltd
11.2019 - Current
Manager Client Servicing
Alchemy Capital Management Ltd
08.2016 - 11.2019
Client Service Officer
BNP Paribas Wealth Management Ltd
04.2011 - 05.2016
Bachelor of Commerce - undefined
University of Mumbai
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