Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
IT Manager
Healthassure Pvt. Ltd
Mumbai
12.2023 - Current
Managing the internal and client Audit, 3rd party vendor management.
Managed team of IT support technicians, developing workflows and processes.
Identified and recommended cost-effective technology solutions.
Led infrastructure projects to install and upgrade various systems.
Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
Trained IT support staff to manage enquiries from end-users with first-call resolution.
Led ongoing management and improvement of end user device management service to 400 users.
Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
Oversaw administration including for job scheduling, user account management and infrastructure replacement.
Recommended upgraded technologies to meet evolving business requirements.
Advised on Information and communications technology policy and process improvements.
Analysed system and software requirements to meet operational needs.
Managed technology resources within department budgets.
Negotiated cost-efficient prices with vendors for new systems and services.
IT Manager
Decimal Point Analytics Pvt Ltd
Mumbai
04.2020 - 11.2023
Running regular checks on network and data security, Identifying, and acting on opportunities to improve and update software and systems, conducting regular system audits, monitor
Performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
Handing Team size of 17 members for Mumbai, Gandhinagar & Nashik office locations
Troubleshoot hardware and software issues related to internal IT
Train IT Team Members on both software and hardware, troubleshoot, and provide technical support when needed
Develop and execute disaster procedures and maintain data backups
The administrator of Fileserver, NAS Backup, FortiGate 200E Firewall, Bitdefender Antivirus, O365 &
AWS
Installation & configuration of Microsoft SQL & MySQL Server
Adhering to the support agreements and SLAs
Maintaining documentation of systems/networks/backups as needed
AWS Responsibilities:
Creating EC2, RDS & S3 Bucket as per project requirement
Define policy, creating IAM users with requirement rules & permission
Checking CloudTrail logs, EBS volumes and snapshots
Senior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, ChennaiSenior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, Chennai