Laxman Arja
IT Manager
Navi Mumbai
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
IT Manager
Healthassure Pvt. Ltd
Mumbai
2023.12 - Current
- Managing the internal and client Audit, 3rd party vendor management.
- Managed team of IT support technicians, developing workflows and processes.
- Identified and recommended cost-effective technology solutions.
- Led infrastructure projects to install and upgrade various systems.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Led ongoing management and improvement of end user device management service to 400 users.
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
- Oversaw administration including for job scheduling, user account management and infrastructure replacement.
- Recommended upgraded technologies to meet evolving business requirements.
- Advised on Information and communications technology policy and process improvements.
- Analysed system and software requirements to meet operational needs.
- Managed technology resources within department budgets.
- Negotiated cost-efficient prices with vendors for new systems and services.
IT Manager
Decimal Point Analytics Pvt Ltd
Mumbai
2020.04 - 2023.11
- Running regular checks on network and data security, Identifying, and acting on opportunities to improve and update software and systems, conducting regular system audits, monitor
- Performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Handing Team size of 17 members for Mumbai, Gandhinagar & Nashik office locations
- Troubleshoot hardware and software issues related to internal IT
- Train IT Team Members on both software and hardware, troubleshoot, and provide technical support when needed
- Develop and execute disaster procedures and maintain data backups
- The administrator of Fileserver, NAS Backup, FortiGate 200E Firewall, Bitdefender Antivirus, O365 &
- AWS
- Installation & configuration of Microsoft SQL & MySQL Server
- Adhering to the support agreements and SLAs
- Maintaining documentation of systems/networks/backups as needed
- AWS Responsibilities:
- Creating EC2, RDS & S3 Bucket as per project requirement
- Define policy, creating IAM users with requirement rules & permission
- Checking CloudTrail logs, EBS volumes and snapshots
- Analyze billing part & cost management
- Creating Alert, Monitoring & taking appropriate action
- Understanding the needs of the company for defining system specifications
- Communication system requirements to the software development team
- Evaluation and choosing suitable hardware or software and suggesting methods for integration.
IT Executive
Royal Tulip Hotel, Louvre
Navi Mumbai
2015.11 - 2020.03
- Daily checklist or health checks of Server and Network devices
- The backup process with reporting daily, weekly, and Monthly backups and maintaining the logbook
- Maintains network infrastructure such as switches and routers, and diagnoses problems with these or with the behavior of the network
- Installation, Configuration & Troubleshooting of IDS Fortune Next V6.5 (Hotel Industry software)
- Telephone Post Link and IDS-PMS Internet Interface
- NEC SV8300 EPABX System (create new extension for the department, MDF exchange, RJ11 crimping etc.) Handled TATA, MTNL &
- Vodafone PRI Line
- Taking care of Telephone Instruments in the Guest Room & Back-office area
- Manages wireless network for hotel guests and employees
- Managing Hafele DT Lite Software for Making the Guest
- Door access key
- Manage Seqrite (Quick heal) EPS Antivirus Console 7.4 with Creation
- Managing CCTV camera with Backup
- Take care of the POS (Point of sale) system in the Restaurant with KOT Printer & Bill Printers
- Detail calls analysis on daily, weekly and Monthly Calls Detail
- Inventory analysis with IN/Out register along with internal/external movement of Asset.
Associate IT Infrastructure
AurionPro Solutions Ltd
2011.01 - 2015.10
- GoToMeeting, PGI Global Meet Account Integrated with Skype for Business
- Arrangement of Video
- Conference
- Maintaining and monitoring server's activity hosted in Singapore Datacenter on
- OPManager tool
- Also, maintain weekly & monthly health reports
- Administration of Office365 mail
- Maintaining User accounts, Skype for Business &One Drive
- Creation of
- Taking Daily, Weekly, and Monthly Backup through Handy Backup Software and preparation reports
- Maintaining and Monitoring Sophos Endpoint Antivirus Server updating
- Maintain FTP & Upload-
- Download site
- Maintain Inventory of all IT-related Doc
- Installation, configuration, upgrade and administration of Windows and VMware servers
- Daily alert monitoring, troubleshooting, and follow-up
- Coordination with vendors for replacement of failed hardware etc
- Server software and hardware life cycle management
- Creation, Backup & Restoration of SQL Database
- Configuration of IBM WebSphere Java, Oracle, and
- MyEclipse & Tortoise SVN Server
- Configuring & administering Win 2003, Win 2008 & Win 2012
- Server
- Maintenance of Domain Controller, DNS Servers, DHCP Servers, File Server
- Handling Dell, HP & Lenovo Laptop & Desktop
- Installation of OS Windows 10, Win 8, Win 7 & Win XP
- Configuring & Troubleshooting MS Outlook, Windows Live Mail, Outlook Express & Exchange mail clients
- Troubleshooting of Hardware related problems.
Desktop Engineer
ABC SYSTEM
2005.09 - 2011.12
- Troubleshooting in Outlook
- Creating of Profiles
- Installation of Different Types of Antiviruses and
- Updating
- Rectifying All Hardware Problems Related to Desktop
- Troubleshooting of LAN Problems and Checking Connectivity
- Crimping of cables
- Hardware & Basic Networking Skill
- Installation and updating of the operating system & other software
- Basic Active Directory
- Knowledge
- Creating Users and Group
- Configuring & troubleshooting e-mail accounts
- Installation & troubleshooting skills on all Microsoft Applications and Software
- Providing L1 level support to the network of 100+ computers, Inkjet, LaserJet & Network Printers
- Taking Data protector Backup & Restoration & Assemble & installation of Hardware
- Problem solving using remote access s/w utility (Net Meeting & VNC)
- Creating & managing Active
- Directory users & computer accounts in Domain
- Manage rights and permissions of files and folders.
Education
Bachelor of Arts - Political Science
Ramnarain Ruia College
Mumbai 1998.06 - 2004.03
Highschool - General Studies
Khanolkar Highschool
Mumbai 1988.06 - 1998.03
Skills
Systems management
undefinedCertification
I have over 18.5 years of experience as a System & Network Support Engineer on the Windows Platform.
Certification
- AWS Solution Artitech
- ITIL V4
- Microsoft Azure
- MCSE
- Jetking Hardware & Networking
Timeline
IT Manager
Healthassure Pvt. Ltd
2023.12 - Current
IT Manager
Decimal Point Analytics Pvt Ltd
2020.04 - 2023.11
IT Executive
Royal Tulip Hotel, Louvre
2015.11 - 2020.03
Associate IT Infrastructure
AurionPro Solutions Ltd
2011.01 - 2015.10
Desktop Engineer
ABC SYSTEM
2005.09 - 2011.12
Bachelor of Arts - Political Science
Ramnarain Ruia College
1998.06 - 2004.03
Highschool - General Studies
Khanolkar Highschool
1988.06 - 1998.03
I have over 18.5 years of experience as a System & Network Support Engineer on the Windows Platform.
My areas of expertise include Fileserver, NAS Backup, FortiGate 200E Firewall, Bitdefender Antivirus
O365 & AWS
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