SHIB SANKAR DAS
Howrah, West Bengal
Summary
Experienced IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Manager
Holiday Inn Kolkata Airport (IHG Hotels & Resorts)
02.2025 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Assistant IT Manager
Holiday Inn Kolkata Airport (IHG Hotels & Resorts)
07.2023 - 01.2025
- Maintains documented balanced scorecard and annual goals and focus on achieving these goals.
- Executes, prioritizes, organizes, and accomplishes assigned work.
- Demonstrates and applies Information Resources knowledge by keeping up-to-date technically and applies new knowledge to your job.
- Completes other reasonable duties as requested by leadership.
- Verifies stakeholder technology needs are met.
- Seeks to keep informed regarding technology partner activities and priorities.
- Builds and maintains positive and effective relations with all the stakeholders.
- Uses the ‘one team’ concept to build and maintain positive and effective relations with Property Associates, Regional IT and technology partners.
- Meets all IT technology partners servicing the property on a routine basis.
- Verifies effective induction program for new associates or those in new or different roles.
- Ensuring adequate communication, training and execution of all Talent development programs and related initiatives.
- Maintains IT related inventory for the assigned properties.
- Manages backups and technology disaster recovery planning and execution.
- Generates systems communications for property users to provide user tips, alert users of system problems, and inform staff of progress or status.
- Attends Monthly Regional iT Calls for New Updates.
Cluster IT Specialist
JW Marriott Bengaluru Prestige Golfshire Resort
05.2022 - 04.2023
- Sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement
- User creation from Active Directory and providing user rights from ADSP portal through the group member and email id from MGS (Marriott Global System) portal
- Backup managements of Veeam Backup & Replication V11
- Windows 10 Enterprise installation V21H2 through Marriott Image OS
- VMware ESXi server creation and storage and its rights managements iPad and Tablet configuration for cloud Infrasys access
- User Creation of Opera, Infrasys
- User creation of Peoplesoft and Birchstreet from MGS FCS Call Accounting Software monitoring and troubleshooting
- Samsotech Vicas Passport Scanner and e-Reg in iPad for paperless check-in SAM (System Access Management) WEB 2.0 for the user creation request Chromecast configuration and Folio configurations and it's troubleshooting
- Saflok Door Lock for mobile wi-fi key through Marriott Bonvoy application
- Crowdstrike and security compliance management through maark2 portal
- EPBAX Alcatel , number planning and group creation and name change
- Guest Wi-Fi support Vendor coordination GPNS monitoring
Portfolio IT Executive
Holiday Inn Express (IHG Hotels & Resorts)
01.2022 - 05.2022
- User Creation of Oasis for PMS, POS and Credit Card Information Systems
- User creation from Active Directory and providing user rights from AD through the group member
- Backup managements of Commvolt and IHG cloud backup
- Ving Card user creation and its rights managements
- Nutanix (Prims) VM server creation and clone creation and its rights managements
- IHG Connect WIFI managements Merlin ID creation and rights managements
- IHG security managements from Rapid7 and Ivanti console and Bomgar remote control managements
- Managed the IT department for the eleven properties of SAMHI groups in India remotely (ConnectWise)
IT Executive
The Amaya Resort
10.2020 - 12.2021
- Pre-Opening to Live: Managed the IT department with one IT Coordinator and One IT Associate
- Configuration of Prologic-first in PMS, POS
- Wish.net Version 9.2.2- User & Group creation, Users rights, Printer setup, interface, Client machine installation
- Touche Software- Installation on POS machine, User & Group creation,User rights, Slip &
- KOT printer's setup, Icon creation, POS card create, basic troubleshooting
- Web Prologic for Accounting and Inventory- User & group creation, User rights, GL Code, AR
- Code, Item code setup, store creation and all the troubleshooting
- Onity Software for door lock interface configuration with Wish.net
- NEC EPBX maintenance - SV9100
- Bitdefender Antivirus installation and up to date on time
- WSUS update on monthly basis
- WINHMS (HR payroll software management) Configuration the Wi-Fi setup with vendor Microsense Networks for the same
- Coordinating with all the vendors regarding the same.
IT Associate
Holiday Inn Resort NH6 (IHG Hotels & Resort)
11.2019 - 09.2020
- Opera Version 5.0 (User & Group creation, Users rights, Printer setup, interface,
- Client machine installation) Infrasys (HERO -Installation on POS machine, User & Group creation, User rights, Slip &KOT printer's setup, Menu creation, POS card create, basic troubleshooting)
- Sun System - Version 6.2.1 (Client machine installation, User creation, Vision Q &A) Web Prolific (User & group creation, User rights)
- Onity (Room door lock management), WINHMS (HR payroll software management) Veritas backup & maintenance
- WSUS management
- Admin network maintenance along with Switches (VLAN, Backup), Router (ILL)
- Firewall management - FortiGate 200E Severs (Win server 2012 R2 installation, Configuration, Maintenance) Active Directory - (Configure, User & Group creation, Group policy as per
- IHGstandards, DHCP server, IP reservation, Share folder over network) NEC EPBX maintenance - SV9100
- FCS- Voice Mail and Gateway Interface Maintenance, User Rights, Create User, Wake-Up
- Call settings.
- VICAS- Passport Scanner installation and its trouble shooting
- Maintain the documentation of all hardware configuration, User access form and hardware inventory, store inventory.
IT Executive
Microsense Networks Pvt Limited
12.2018 - 10.2019
- Ensure smooth opening of Resort property regarding IT infrastructure based on IHG standards - Admin network maintenance along with Switches (VLAN, Backup), Router (ILL)
- Guest network maintenance along with AP Controller, Sundray Controller,
- Switches, Nomadix Ag 5800
- Monitor the operation and security of all computer hardware and ensure that it is operating properly.
Technical Support Engineer
Hewlett Packard (HP)
03.2018 - 12.2018
- Ensure smooth service of local registered service center & customers supports of two districts
- Installation and troubleshooting of OS and different software
- Troubleshooting various LAN, Network related issues
- Provide desktop level support with OS installation, different types of softwareinstallation
- Troubleshooting various types of system related problems
- System Board, HDD, RAM, Keyboard, Touchpad, Display etc
- Replacement
- Maintaining the Customers satisfaction.
Education
BCA- IMS - Information Management System
Tilak Maharashtra Vidyapeeth
Pune, India07-2024
Jetking Certified Hardware and Networking Engineering Professional Course - Hardware And Networking
Jetking Infotrain
Kolkata, India12-2018
Computer Hardware and Networking Course -
Brainware
Howrah, India03-2013
West Bengal Council of Higher Secondary Education - Science
Tenpur Nabasan Anantaram High School
Bagnan, India04-2015
West Bengal Board of Secondary Education -
Uluberia High School
Uluberia, India04-2013
Skills
- Infrastructure development and System design
- Operating system deployment and System configuration
- IT Strategy
- Business contingency plan
- Financial Forecasting
- Supplier Management
- IT Licensing
- IT compliance
- Cybersecurity
- VMware
- Systems Management
- Training and Development
Accomplishments
- Certificate of Completion - Taskforce at Bengaluru Marriott Whitefield, Jan 2023
- Certificate of Appreciation - for being a part of the support team in Prestigious G-20 Summit at JW Marriott Prestige Golfshire Resort
- Executive of the month - November 2022 ( JW Marriott Golfshire )
- Road To Give 2022 by Marriott International
- Certificate of Achievement - for the best groomed of quarter, Jan 21
- Certificate of Achievement - Champion of the month, Oct 2021
Languages
Passport Details
- Passport No: V5629200
Date of Expiry: 26/12/2031
Interests
Internet Surfing, freelancing and playing guitar.
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
IT Manager
Holiday Inn Kolkata Airport (IHG Hotels & Resorts)
02.2025 - Current
Assistant IT Manager
Holiday Inn Kolkata Airport (IHG Hotels & Resorts)
07.2023 - 01.2025
Cluster IT Specialist
JW Marriott Bengaluru Prestige Golfshire Resort
05.2022 - 04.2023
Portfolio IT Executive
Holiday Inn Express (IHG Hotels & Resorts)
01.2022 - 05.2022
IT Executive
The Amaya Resort
10.2020 - 12.2021
IT Associate
Holiday Inn Resort NH6 (IHG Hotels & Resort)
11.2019 - 09.2020
IT Executive
Microsense Networks Pvt Limited
12.2018 - 10.2019
Technical Support Engineer
Hewlett Packard (HP)
03.2018 - 12.2018
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
BCA- IMS - Information Management System
Tilak Maharashtra Vidyapeeth
Jetking Certified Hardware and Networking Engineering Professional Course - Hardware And Networking
Jetking Infotrain
Computer Hardware and Networking Course -
Brainware
West Bengal Council of Higher Secondary Education - Science
Tenpur Nabasan Anantaram High School
West Bengal Board of Secondary Education -
Uluberia High School
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