Laxman Sawant
Senior Associate- Operations
Pune,Maharashtra
Summary
Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
7
7
years of professional experience
Work History
SR. ASSOCIATE OPS
WNS GLOBAL SERVICES LTD
Pune
03.2023 - Current
- Working with Aviva Insurance (UK) in the B2B Accounts Receivable process.
- Actively working in the Bordereau Management team for reconciliation and validation.
- Part of the Time and Motion project at the process level.
- Handling daily bank statement processing and allocation.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
SERVICE EXECUTIVE
BHARAT MATRIMONY
Pune
12.2020 - 03.2023
- Senior Advisor in inbound sales for membership selling.
- Reported issues to higher management with great detail.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
CUSTOMER SERVICE EXECUTIVE
BAJAJ ALLIANZ GENERAL INSURANCE
Pune
05.2019 - 08.2020
- Tele-calling role focused on motor insurance.
- Knowledge of general insurance products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online policies , improving overall user experience.
Education
PG Diploma - Marketing
MIT School of Distance Education
Pune03.2023
B.Com - Banking & Insurance
Shree Pancham Khemraj Mahavidyalaya
India05.2019
HSC -
Shree Pancham Khemraj Mahavidyalaya
India05.2016
SSC -
Milagris High School Sawantwadi Sindhudurg
India05.2014
Skills
Bordereau Management
Interests
Cricket, Badminton, Cooking
DECLARATION
I hereby declare that the above information is true to the best of my knowledge.
Timeline
SR. ASSOCIATE OPS
WNS GLOBAL SERVICES LTD
03.2023 - Current
SERVICE EXECUTIVE
BHARAT MATRIMONY
12.2020 - 03.2023
CUSTOMER SERVICE EXECUTIVE
BAJAJ ALLIANZ GENERAL INSURANCE
05.2019 - 08.2020
PG Diploma - Marketing
MIT School of Distance Education
B.Com - Banking & Insurance
Shree Pancham Khemraj Mahavidyalaya
HSC -
Shree Pancham Khemraj Mahavidyalaya
SSC -
Milagris High School Sawantwadi Sindhudurg