Laxmi Patil
Bengaluru
Summary
Experienced SRE with over 7+ years of expertise in Azure cloud services. Skilled in collaborating with cross-functional teams to ensure smooth service delivery, system performance improvements, and timely issue resolution. Passionate about continuous service improvement and enhancing customer experience through proactive monitoring and innovative solutions.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Service Engineer 2
Microsoft Pvt Ltd
Bengaluru
03.2020 - Current
- Led automation initiatives to mitigate incidents in Azure Storage, reducing manual investigation time and improving response efficiency
- Built self-healing automation to proactively detect and resolve hardware failures with zero customer impact
- Utilized Geneva and Jarvis dashboards to analyse and monitor the performance of entire Azure Storage tenants, focusing on metrics like throughput, IOPS, and latency
- Ensured the maintenance of SLOs/SLIs by continuously monitoring these metrics and detecting any deviations from expected performance levels
- Configured alert triggers for anomalies, notifying the relevant tenant owners and enabling swift corrective actions to prevent service degradation
- Contributed to KPI tracking by helping to reduce MTTR and enhance overall system availability based on real-time performance data
- Spearheaded SKU validation for Azure Storage tiers (Standard, XIO, Premium V2) by overseeing end-to-end validation of pilotfish tenants before customer traffic release
- Managed qualification of hardware components (HDD, SSD, CPU, HBA), ensuring compliance with performance and reliability standards
- Qualified more than 1500 HDD/SSD drives for various vendors
- Automated hardware qualification workflows using Azure Logic Apps, Data Factory, Databricks (Python), and PowerShell, reducing manual effort by 800+ hours in 8 months
- Drove incident mitigation strategies using Geneva automation workflows, significantly reducing ticket count and human intervention
- Actively participated in on-call rotations, managing Sev2 incidents and leading cross-functional collaboration to resolve issues by engaging multiple stakeholders across teams
- Investigated data unavailability incidents and optimized incident resolution to minimize downtime
- Managed racks across 100+ data centers, coordinating technician access and hardware repairs
- Proficient in jarvis for log aggregation, monitoring, and alert correlation
- Designed custom alerting solutions to proactively detect anomalies and improve Mean Time to Resolution (MTTR)
- Led postmortem reviews, applying root cause analysis (RCA) methodologies to drive system improvements
- Managed Azure Storage capacity, orchestrating customer account migrations and recovery of unhealthy servers
- Collaborated with multiple teams to monitor Jarvis dashboards, track severity alerts, and ensure proactive mitigations
- Onboarded and mentored new hires, providing knowledge transfer sessions to enhance team efficiency
- Influenced cross-functional teams by standardizing automation best practices and fostering a culture of operational excellence
Site Reliability Engineer
Mindtree
Hyderabad
07.2017 - 03.2020
- Analyze high-capacity stamps/clusters/tenants and determine the root cause for high capacity, further mitigate the capacity anomalies by working on parameters triggered anomaly
- Identifying ZRS migrations
- Worked using Power BI reports and Jarvis reports
- Connect with Azure datacenter technician and perform hardware troubleshooting required to recover rack level issues
- Performed PSU activities, SAS cable replacement and De-Energizing complete rack
- Hands-on experience on Datacenter maintenance, Site service teams, PDU, Blade Replacement by contacting vendors
- Recovery of faulty nodes/servers hosted in Azure datacenter using PowerShell through fabric controller
- Creating TSG’s and modifying them
- Attending the team-calls on a regular basis to discuss the productivity and the other parameters of the team with top level management and publishing report for same
- Worked on Deployment blockers like unblocking of STG and XOS versions on stamps/clusters/tenants
- Ensure availability of resources and perform the datacenter operations, Resolving/Escalating the issues within defined SLA
- Automation of manual mundane activities using PowerShell scripting
Education
B. TECH - Computer Science Engineering
Appa Institute of Engineering And Technology- VTU University
India 01.2013 - 01.2017
Intermediate - MBPC - MATHS, BIOLOGY, Physics, Chemistry
Shree Guru PU College
India 01.2011 - 01.2013
SSLC - All subjects
St Joseph Convent School Gulbarga
India 01.2010 - 01.2011
Skills
- Azure Storage
- Python
- PowerShell
- Azure DevOps
- GitHub Actions
- Geneva
- Grafana
- Azure Logic Apps
- Data Factory
- Databricks
- Understanding of Deep Learning/Machine Learning concepts
Timeline
Service Engineer 2
Microsoft Pvt Ltd
03.2020 - Current
Site Reliability Engineer
Mindtree
07.2017 - 03.2020
B. TECH - Computer Science Engineering
Appa Institute of Engineering And Technology- VTU University
01.2013 - 01.2017
Intermediate - MBPC - MATHS, BIOLOGY, Physics, Chemistry
Shree Guru PU College
01.2011 - 01.2013
SSLC - All subjects
St Joseph Convent School Gulbarga
01.2010 - 01.2011
Similar Profiles
Aditya Kumar GuptaAditya Kumar Gupta
Software Engineer 2 at Microsoft Pvt LtdSoftware Engineer 2 at Microsoft Pvt Ltd
Ghouse Amrullah SGhouse Amrullah S
Cybersecurity Architect & Specialist at MICROSOFT CORPORATION (INDIA) PVT LTDCybersecurity Architect & Specialist at MICROSOFT CORPORATION (INDIA) PVT LTD
Anugrah DixitAnugrah Dixit
Senior Technical Support Engineering Manager at Microsoft India Pvt. LTDSenior Technical Support Engineering Manager at Microsoft India Pvt. LTD