LAXMI SHARMA
Summary
I am seeking a challenging position in the field of Banking & Finance in with an organization that offers good advancement potential, where I can contribute my skills for its success & synchronize with new technology professional growth while being resourceful, innovative and flexible.
Overview
3
3
years of professional experience
Work History
Deputy Manager
Hdfc Bank Ltd
New Delhi
05.2023 - Current
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted with planning and developing company initiatives and projects.
Relationship Officer
SBICAP Securities
New Delhi
02.2023 - 05.2023
- Opened new accounts, collected client documentation and processed transactions.
- Maintained account compliance with industry regulations and company policies.
- Drove sales using excellent negotiation, communication and problem-solving skills.
Office Coordinator
JMD SOLUTIONS
09.2020 - 04.2022
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
Education
BCom -
DelhiSri Guru Tegh Bahadur KhalsaCollege, University of Delhi
01.2022
High School -
Sarvodaya kanya Vidyalaya, C.B.S.E
01.2019
Intermediate -
Sarvodaya Kanya Vidyalaya C.B.S.E
04.2017
Skills
- TECHNICAL QUALIFICATION:
- Computer
- Exposure
- MS Excel, MS Word, MS PowerPoint,
- Internet
Accomplishments
I PRINCIPAL ACCOUNTABILITIES – SALES & BUSINESS DEVELOPMENT:
- Worked with the sales team to collaboratively reach targets,
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
MAJOR ACTIVITIES – SALES & BUSINESS DEVELOPMENT: DEVELOPMENT:
- Sales Planning:
- Conduct Daily Morning Huddles to discuss daily plan
- Ensure proper on-boarding of all newly acquired customers
- Sale of 3 products per customer within 90 days (about 3 months)
- Used Microsoft Office and other software tools
II PRINCIPAL ACCOUNTABILITIES- CUSTOMER
SERVICE:
- Build relationships with customers and community to promote long term business growth
- Delivered exceptional and professional customer experiences that resulted in a loyal client base
- Resolving customer complaints was brought to your attention
- Creating policies and procedures
- Planning the training and standardization of service delivery
MAJOR ACTIVITIES- CUSTOMER SERVICE:
- Deal directly with clients to assist them with purchases, answer their queries, and find solutions to their issues
- Resolve customer queries
III PRINCIPAL ACCOUNTABILITIES - COMPLIANCE &
RISK MANAGEMENT:
- Risk Identification
- Risk identification is the process of documenting potential risks and then categorizing the actual risks the business faces
- Risk Analysis
- Risk Monitoring
MAJOR ACTIVITIES - COMPLIANCE & RISK
MANAGEMENT:
- Analytical risk assessment skills
- Problem-solving mantra
- Strategic thinking
- Financial knowledge and skills
- Ability to build relationships
- Working under pressure
- Adaptable to new concerns and changing environment
IV PRINCIPAL ACCOUNTABILITIES – CAPABILITY
BUILDING & MANPOWER MANAGEMENT:
- Team Building
- Training and Development
- Manpower Planning
Interests
ACTIVITIES:
Effective communication skills.
Participated in sports Competition in our School.
Participated in Story Competition in our College.
Languages
Hindi
First Language
English
Upper Intermediate
B2
Additional Information
CERTIFICATION:
- IIBF Debt Recovery Agent (DRA)
- Certificate of Achievement
STRENGTH:
- Self-confident
- Capable of relationship building.
Timeline
Deputy Manager
Hdfc Bank Ltd
05.2023 - Current
Relationship Officer
SBICAP Securities
02.2023 - 05.2023
Office Coordinator
JMD SOLUTIONS
09.2020 - 04.2022
BCom -
DelhiSri Guru Tegh Bahadur KhalsaCollege, University of Delhi
High School -
Sarvodaya kanya Vidyalaya, C.B.S.E
Intermediate -
Sarvodaya Kanya Vidyalaya C.B.S.E