Laxmikant Mishra
Private Sector Employee
Gurgaon,India
Summary
Motivated Fraud Analyst touting 2 years of expertise investigating suspicious activity for credit card company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in customer service, fraud investigation and fraud pattern detection.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Fraud Investigator
Genpact India Pvt Ltd
Gurgaon, India
05.2021 - Current
- Conducted prompt and thorough investigations on referred files.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Coached and trained staff on fraud investigation techniques to increase awareness and reduce risk.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Account manager
Encore Capital Group
Gurgaon, Haryana
02.2020 - 04.2021
- Verified correct or right customer and connected to internal department foe further discussion regarding their account.
- Phone connect Team & BOB
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Bachelor Of Business Administration - Finance
Sinhgad College of Engineering
Pune 07.2012 - 10.2015
Intermediate - Commerce
Navals Academy
Gorakhpur, Uttar Pradesh 07.2011 - 03.2012
High School - General
Varanasi Public School
Varanasi, Uttar Pradesh 05.2009 - 06.2010
Skills
Successfully completed Financial markets beginners module of National stock exchange of Indiaundefined
Accomplishments
- Champagne award by client for maximum number of closed cases in 6 months
- Silver award for consistent best performer in terms of customer service and NPS
- Bronze award by client for best in customer solution with highest number of calls
- Got promoted internally in few departments with the best rating
Additional Information
- Man of the Series Award, in Inter-State Cricket Tournament, 2010
- Best in College & school level debate & essay com petitioner, 2014
- Good in playing pool and smoker
- Like to go for cycling and swimming frequently
Timeline
Fraud Investigator
Genpact India Pvt Ltd
05.2021 - Current
Account manager
Encore Capital Group
02.2020 - 04.2021
Bachelor Of Business Administration - Finance
Sinhgad College of Engineering
07.2012 - 10.2015
Intermediate - Commerce
Navals Academy
07.2011 - 03.2012
High School - General
Varanasi Public School
05.2009 - 06.2010
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