Laxmipriya Pattnaik
Bangalore
Summary
Dynamic Senior Advisor at Dell International Services with a proven track record in enhancing customer engagement and satisfaction. Expert in strategic planning and process improvement, I leverage data analysis and effective communication to drive impactful initiatives. Skilled in stakeholder collaboration and quality assurance, I consistently deliver results that align with business objectives.
Overview
11
11
years of professional experience
Work History
Senior Advisor
Dell International services
Bangalore
10.2023 - Current
- Developed strategic initiatives to enhance customer engagement and satisfaction.
- Analyzed data from surveys and other sources to assess customer satisfaction levels.
- Created reports that provided actionable insights from customer feedback surveys.
- Collaborated with stakeholders to align project goals with business objectives.
- Led cross-functional teams to implement process improvements and operational efficiencies.
- Managed projects to streamline processes for delivering services and products.
- Coordinated implementation of technological tools to streamline data gathering and trend tracking.
- Researched emerging technologies that could be used to improve customer experience.
- Mentored junior advisors on best practices and effective communication strategies.
- Designed and delivered presentations to senior management on current trends in the industry.
Advisor
Dell International services
Bangalore
03.2022 - 10.2023
- Advised clients on product features and specifications, improving overall user experience.
- Provided expert knowledge on product features and benefits, enhancing customer satisfaction.
- Demonstrated product features and benefits, facilitating informed customer decisions.
- Resolved technical issues related to products or services in a timely manner.
- Collaborated with departments to resolve customer issues efficiently.
- Collaborated with team members to improve product displays and merchandising strategies.
- Provided training sessions to staff members on new products or services.
Software Engineer
Dell international services
Bangalore
04.2015 - 04.2022
- Collaborated with developers to identify and resolve defects, improving software reliability.
- Designed test plans and test cases for software applications.
- Executed manual and automated tests to enhance software quality assurance.
- Conducted regression testing after software updates or bug fixes.
- Documented testing processes and results to ensure compliance with industry standards.
- Participated in project meetings, offering testing insights to enhance project outcomes.
Education
MBA - HR
IGNOU University
01-2014
B-Tech - Computer Science
Eastern Academy of Sc. & Tech.
Bhubaneswar01-2008
+2 Science -
K.N Women's college
Bhubaneswar01-2004
Matriculation -
Vivekananda Shiksha Kendra
Bhubaneswar01-2002
Skills
- Project Management
- Requirement Gathering
- Stakeholder collaboration
- Cross-functional coordination
- Risk assessment
- Process improvement
- Data Analysis
- Performance Metrics
- Strategic planning
- Decision-making
- Problem solving
- Client engagement
- Customer engagement
- Customer relationship
- Effective communication
- Stakeholder Reporting
- Solution-oriented approach
Timeline
Senior Advisor
Dell International services
10.2023 - Current
Advisor
Dell International services
03.2022 - 10.2023
Software Engineer
Dell international services
04.2015 - 04.2022
MBA - HR
IGNOU University
B-Tech - Computer Science
Eastern Academy of Sc. & Tech.
+2 Science -
K.N Women's college
Matriculation -
Vivekananda Shiksha Kendra